Opening hours of department dealing with cancelations?

Daneel · 03-06-2006, 11:19

I called today to see if I could get a better deal on my broadband service and when the guy at customer services said there was nothing they could do I asked to cancel all of my services. He told me I would have to call back Mon-Fri 9-5. Can anyone tell me if this was correct?

Thanks.

nfs6600 · 03-06-2006, 12:24

What is the problem with your broadband service? I think the retentions department are open on the weekend, might be wrong on that though

Florence · 03-06-2006, 12:55

Quote:

Originally Posted by nfs6600

What is the problem with your broadband service? I think the retentions department are open on the weekend, might be wrong on that though

Bet there is nothing wrong he just wants to pay less and get more than those who are paying full price. Would be funny if they said ok Mr Blah your service will terminate in 30 days have a nice day

Daneel · 03-06-2006, 13:13

Quote:

Originally Posted by Florence

Bet there is nothing wrong he just wants to pay less and get more than those who are paying full price. Would be funny if they said ok Mr Blah your service will terminate in 30 days have a nice day

How do I get more?

What's wrong with trying to get better value for my money?

Thanks for helping answer my question btw.

Florence · 03-06-2006, 14:21

Quote:

Originally Posted by Daneel

What's wrong with trying to get better value for my money?

Thanks for helping answer my question btw.

The problem is NTL if they go bankrupt as theya re in debt would cause youi more problems, paying the correct price for your service and not lie about leaving to get a reductioin. IMPO those who lie to get reductioins when they have no intentions of leaving will only cause more jobs to be outsourced to such as India or worse, network problems as NTL would not have enough funds to upgrade the network. Its swings and roundabouts you swing a lower price the roundabout has to stop sometime then you start getting bad speeds high pings or worse the network dies and takes days to fix. Try to be a forward thinker instead of conning all the time.

As for retentions you was told mon-fri 9 till 5 only tech support and CS are in on the sat mornings now and tech support sundays.

Daneel · 03-06-2006, 14:28

I have rather different ideas on how business works.

I know what I was told, do you know that to be correct?

sarahlouise45 · 03-06-2006, 16:42

Quote:

Originally Posted by Daneel

I have rather different ideas on how business works.

I know what I was told, do you know that to be correct?

I believe it to be. Certain departments are only open mon-fri 9-5. Hope that helps? Unless of course they've changed things yet again?!?!?!

04-06-2006, 01:33

Nothing wrong with trying to get a better deal!

We all do it, on car insurance, home/contents insurance, mobile phones, the list goes on. However if anyone tries to get a better deal with your beloved NTL their conning so & so's!

I called NTL to get a better deal on my BB, Said I would leave if I was not given one! And I would have cancelled and gone elsewhere if I had been refused one. The fact that I had just cancelled my phone & tv services with them 30 day's prior must of made them think I ment it! (And I did.)

I have had zip from NTL prior to this even when I first signed up with them, ohh unless you call a so called free install that took them 3 months to complete anything to go by!

Why should new customers get six months half price this or half price that when I never got anything?

Business is business, NTL don't give a toss about me neither does any other business for that matter. As long as the money keeps coming from my bank account thats all that matters to them!

And I don't care about NTL or any other business, as long as I get my product or service at a competetive price and it works then that's all I want!

On another note NTL should sort out their own cable network and clear their debts instead of spending money they don't have on purchasing other cable companies etc....

Chrysalis · 04-06-2006, 01:46

Their is a problem because the product has a price and you not willing to pay for it, if your product works as it should then please tell me why you should pay below the retail price?

This of course has a knock on affect, ntl sell services below cost and as such less network upgrades get done.

Fingy · 04-06-2006, 11:07

The cancellation/retentions department is only open M-F, 9-5.

Daneel · 04-06-2006, 22:04

Quote:

Originally Posted by Chrysalis

Their is a problem because the product has a price and you not willing to pay for it, if your product works as it should then please tell me why you should pay below the retail price?

Because I can. Just as NTL would charge Ã‚Â£100 a month if they could.

Quote:

This of course has a knock on affect, ntl sell services below cost and as such less network upgrades get done.

Please elaborate on your understanding of the cost price of broadband services.

Chrysalis · 05-06-2006, 03:37

My understanding is quite simply they are way undervalued currently.

05-06-2006, 10:19

Well that's your understanding and not mine!

Pia · 05-06-2006, 11:00

Why would anyone pay more for something if they didn't need to?

NTL wouldn't give the discounts if they couldn't afford it, i'm sure even they aren't that silly.
I wouldn't pay more for something in a shop if i could get it cheaper by making a phone call

And yeah, as Fingy says, they are only open Mon-Fri!

Nugget · 05-06-2006, 11:02

Quote:

Originally Posted by Daneel

Because I can. Just as NTL would charge Ã‚Â£100 a month if they could.

But that's a fairly nonsense argument, as they don't charge you that much

At the end of day, you signed up to a package that you knew would cost you x amount - why should ntl (or any company for that matter) reduce your charges just because you're no longer happy with what you're paying?