How to get rid of set top box

littld · 01-06-2006, 19:31

Please can someone help me (apologies if this is the wrong place to post this).

I no longer use broadband or TV from ntl (though I still have phone).

I keep telephoning asking them to take away the set top box and nobody comes. When I ring, they arrange another date and so on.

Is there a point I can reach where I have given them reasonable opportunity to collect and after that I can just chuck it in the bin / ebay / whatever?

Please advise, thanks.

handyman · 01-06-2006, 19:33

ebay will cancel the auction so don't bother with that

Scrubbs · 01-06-2006, 19:35

recorded delivery letter stating pick it up by a certain date or consider it yours? Might work

Chris W · 01-06-2006, 21:44

you can drop the box off at one of the manchester offices if they are anywhere near you... just make sure you get a receipt for it

EBO48 · 01-06-2006, 21:46

phone 0800 389 0959 kelly,s collection who'll arrange with you a time etc

nutellajunkie · 02-06-2006, 11:36

Why the heck should you do all the chasing about?? yeah its their equipment, though if they were in such diar need of it for another customer they would already have taken it..

Like thousands of other cases like this, I guess theoretically its yours if they dont pick it up after say 6 months.. Stick the stuff in your loft or other holding, and if nothing sucomes of it another 6 months, then I guess technically its yours.. Just like a mobile phone on a 12 month contract I would imagine, but please dont quote me :P

Craig_e · 06-06-2006, 22:17

leave it out on the doorstep for them

if they can't be bothered to pick it up thats their problem.

Druchii · 06-06-2006, 22:29

Send it them back by recorded delivery then charge for storage

DaggaDagga · 07-06-2006, 00:38

Got rid of mine on Ebay no problems, after they didn't collect it for a year. Got Ã‚Â£20-odd I think - bought me pizza, beer and fags. Thanks NTL.

I doubt they care about the old Pace boxes any more. It'll probably cost them to get rid of them, so they'd rather not have them.

orangebird · 07-06-2006, 09:27

Quote:

Originally Posted by DaggaDagga

Got rid of mine on Ebay no problems, after they didn't collect it for a year. Got Ã‚Â£20-odd I think - bought me pizza, beer and fags. Thanks NTL.

I doubt they care about the old Pace boxes any more. It'll probably cost them to get rid of them, so they'd rather not have them.

Do you not feel bad about taking 20 quid off someone for a useless oversized paperweight?

MikeyB · 07-06-2006, 12:31

Quote:

Originally Posted by Craig_e

leave it out on the doorstep for them

if they can't be bothered to pick it up thats their problem.

That's what I did with my old analogue STB ntl failed to turn up to collect it when they said.

It was gone by the time I got back, so either they came in the evening and got it, or someone else picked it up!!!

DaggaDagga · 07-06-2006, 12:58

Quote:

Originally Posted by orangebird

Do you not feel bad about taking 20 quid off someone for a useless oversized paperweight?

I did state in the Ebay listing that I don't know why anyone would want it. Nothing misleading. Perhaps there are a lot of short people with tall cupboards they need to reach.

I'm confident that with NTL's high security access controls, nobody would possibly be able to buy a second-hand box and hack it to watch all the cable channels. NTL would be mad to let that happen.

King Of Fools · 07-06-2006, 13:12

Please note the following taken from the T&Cs:
http://www.home.ntl.com/page/termsresidential

Quote:

Originally Posted by ntl

9.6 From the time we deliver the Equipment to you until you return the Equipment to us, you are responsible for any loss or damage to the Equipment except if such loss or damage is:

caused by us or our employees;
due to a manufacturing or design fault; or
due to fair wear and tear.

You will be invoiced for the cost of replacing the Equipment and/or the costs of repair for loss or damage for which you are responsible under this Condition. Therefore you should insure the Equipment.

07-06-2006, 13:39

Once you have given and NTL have accepted your 30 day notice to quit then once those 30 days have expired you are no longer under any contract and any terms and conditions of that contract can no longer be enforced!

That is fact!

People here who work for NTL or have an interest in NTL may try to scare you otherwise by telling you otherwise but you will find I am in fact correct!