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NTL cancellation nightmare!!
Stuck this on the end of another thread but may aswell start a new one. Same old story im afraid.
I cannot believe the number of people who have moving and disconnection issues with NTL.
They are without doubt the worst company i have ever dealt with.
Here's my story.
Since signing up almost 2 years ago had various problems with them, eg. turning up to connect the system on the wrong day, even though i'd rearranged it, and other little issues.
Moved at end February 2006 and wanted to end services, as i had no 12 month contract.
Sent a recorded delivery letter giving 30 days notice on 7th Feb this year to terminate services by 10/th March.
Rang them later in Feb to confirm the request had been approved and got the old 'never received the letter rubbish' so i gave them, the delivery number and told them to disconnect by 10th March as requested. They told me you cancel over the phone yet their t&c' s clearly outline in writng only and 30 days notice which i explained.
Collection of set top box was arranged for 24th Feb, so i waited all day with no joy and rang them. Well they told me 'today was you're preferred colection day only'. What does that mean? and is there any having that point if they dont turn up anyway? I was clearly told that the box would be collected on that day on my last call. So blatantly lied to again.
Since then they've sent the collection agent to an empty house where they know i no longer live! He even said they were useless himself when i phoned him.
After moving with my set top box in hand i received bills with threats of disconnection. 'Get on with it then'
Phoned again in March and early April to be told that i would be disconnected around the 14th April. Where they got that date from i'll never know.
I made it quite clear i would not pay anything beyond the 10 th March.
As it was the evening, the member of customer services(ironic name) promised to contact 'movers and transfers' the following day and phone me between 4 and 5 pm when they were back on duty. Sure enough 5pm came and went with no call so i rang again. This time a more helpful gentleman tried to help me out and promised to ring back the next day which credit to him, he did.
He told me 'movers and transfers' had no info. on my account requests prior to 20th Feb. so could not backdate my closure before the 20th March. I made it clear that the account was cancelled on 10th March, so he agreed to downgrade my package and backdate it so that account could conceivably end up in credit and hence matter closed.
To my surprise(note the sarcasm) i received a bill this month with credits in place, but even so a bill for somewhere around £33. Cant be exact as i dont have the bill to hand right now.
Basically i've got nowhere due to NTL's complete incompetence and communication 'issues'. I know what is coming, so i await the debt collection agency letter now, which i was assured would not happen. Not convinced by that either.
I will not pay 1 penny to NTL as i am completely innocent here and have stuck religiously their own terms and conditions, whilst they have shown at best total incompetence and at worst misconduct and harassment.
I will go to court, and take legal action against them if necessary.
Companies should not be allowed to try and intimidate people like this and they'll get nowhere with me.
Anyone who reads this be warned, and NEVER have NTL products as you'll regret it.
P.s im not a habitual moaner and have posted on other net forums where service has been good and companies service upto scratch. This company are the 'pits' though.
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