Problem with CC

[Scarlett]

Hello,

my dad recently recieved this email

----- Original Message -----
From: <account.info@ntlworld.com>
To: <************>
Sent: Tuesday, November 25, 2003 2:13 PM
Subject: Rejection reminder


> Dear Mr *************
>
> ntl:home Internet Account Number ********
>
> Reference Number: ********
>
> We write with regards to your ntl: home internet account and hope you are
enjoying all the benefits our service has to offer.
>
> Unfortunately, we are no longer able to use the credit/debit card details,
ending ************3361, as these details have expired. For this reason we
have been unable to claim the last payment due on your account.
>
> Please can you update your details by visiting the webpage below and
following the instructions on our secure site:
>
> https://ccupdate.ntl.com/index.asp
>
> If you are unable to click on the above address, please copy the whole
address into the address bar of your web browser.
>
> We suggest that you do this within the next 5 days so that you can
continue to enjoy an uninterrupted service.
>
> Once updated you will receive a communication from ourselves with regards
to payment of the outstanding balance on your account, which will be claimed
from the new credit/debit card details that you have provided.
>
> For any questions relating to this mail, please contact your ntl:home
customer management centre or visit the ntlworld.com website. Please do not
reply to this e-mail as the address is used only for outgoing mail.
>
> Yours sincerely
>
> ntl:home Internet Collections
>
>

but I have acouple of questions...

1. the CC is still valid i.e. the end date is in the future and they have been happily taking the money upto now. so why is that range of numbers suddenly invalid ?

2. why does the link go nowhere ? when you follow it, it states that the page has been moved and that you need to go to https://packageswitch.autoregister.net/ but this then fails with fatal error 40 : could not connect to server. (from Opera, IE just says the page cannot be displayed)

I've told him to call CS and sort this out but obviously we'd like to know why as well.

[Tightscot]

looks very dodgy to me, a bit like the EBAY scam emails....... i'd contact NTL direct via the phone and check this out.......

[Paul]

How do you connect Scarlett? STB or stand alone cable modem?
It might be you can only go through that process via a stand alone connection.

[abailey152]

.....or it could be another NTL cock-up.

Either way, it's best to contact NTL CS by phone.

[Scarlett]

Originally Posted by Tightscot

looks very dodgy to me, a bit like the EBAY scam emails....... i'd contact NTL direct via the phone and check this out.......

I thought that as well but it was sent to him and addressed to him and the urls both resolve to NTL (ntl.com and autoregister.net) and the second link is as it says (from looking at the source)

It also has his account number on (obviously blanked out here though).

I'm fairly copnvinced that this is legit.

[Tightscot]

I'd phone 'em scarlett tbh, at least you know for sure its them....... I'm always wary about things like this, maybe i'm just paranoid.... :p

[Scarlett]

Originally Posted by Paul

How do you connect Scarlett? STB or stand alone cable modem?
It might be you can only go through that process via a stand alone connection.

My dad connects via dial up modem and it failed from his computer. I 'm at work at the moment so although the company uses NTL for phonse we're not on a SACM here. I suppose I could try it from home tonight...

[gavnad]

I can confim this email is 100% legit...its sent by my dept........the problem is that when a card expires you have to update your details as our merchant will not allow us to use out of date details (same scenario as going to pay for sumpin with your old card by mistake the transaction will be declined) as regards the link that used to b the correct link but it seems to have changed?

this is the correct one to use:

https://packageswitch.autoregister.n...sp?act=payment

as regards sacm no difference for updating details the page is generic

HTH

[Sociable]

Originally Posted by gavnad

I can confim this email is 100% legit...its sent by my dept........the problem is that when a card expires you have to update your details as our merchant will not allow us to use out of date details (same scenario as going to pay for sumpin with your old card by mistake the transaction will be declined) as regards the link that used to b the correct link but it seems to have changed?

this is the correct one to use:

https://packageswitch.autoregister.n...sp?act=payment

as regards sacm no difference for updating details the page is generic

HTH

Just in case anyone still has doubts because "ntl" doesnt appear in the url, this is exactly the same link as is used for payment changes from the main http://www.ntlworld.com home page under "Your Account".