NTL offering package to challenge talk talk

[etccarmageddon]

Originally Posted by gazleics

So what number do you ring to get through to retentions?
I did tell them I was thinking of cancelling, but still no luck.

you speak to customer services - their job is to stop you leaving by offering you a current 'normal' deal - retentions is the last resort (also known as cancellations). customer services transfer you to retentions when they have given up trying to keep you. retentions is where the real money is to be made if you're an existing customer. e.g. they once offered me half price TV family pack plus phone - for as long as I wanted - so £28 a month was reduced to £14. all because I wanted to ditch my TV and phone and just have a cable modem.

[DaggaDagga]

Originally Posted by Merlin99uk

Hey Dagga, you sound like a miserable old one I knew in chat... he lives in hampshire too...

So you think you're having a pop at a southerner do you?

Well, I'm actually from Halifax, next to Huddersfield. That's why I'm so miserable. To define miserable, have a walk round Huddersfield bus station (if it's still there!). So ey up lad, get back down t'mill. There's sunshine and air and everything down here y'know.

[Merlin99uk]

Originally Posted by DaggaDagga

So you think you're having a pop at a southerner do you?

Well, I'm actually from Halifax, next to Huddersfield. That's why I'm so miserable. To define miserable, have a walk round Huddersfield bus station (if it's still there!). So ey up lad, get back down t'mill. There's sunshine and air and everything down here y'know.

No Dagga, not having a pop at all, just don't go on chat anymore, thought you were him (he's a good mate) ... As for miserable, well as I live in Hudds, yes the bus station is still there. I know what you mean.., personally though I prefer a hilly countyside like the lake district....

Merl

[Chrysalis]

Originally Posted by Pia

I don't know if i rang the right one, but i dialled 150, option 2, then he put me through to disconnections. It worked anyway

How long does it generally take for the speed to be upgraded? I can't see any change after rebooting?

It should be almost instant sometimes even whilst they still on the phone with you, if nothing happens within 2 hours I would reboot the modem to try and force then ring back if that doesnt work.

[malcb]

i just phoned up and said i wanted to cancel because i was moving over to the talk talk offer, without any trouble at all i now have 2 phone lines without paying line rental, talkunlimited 24 on both lines and 10mg broadband all for £32.49, now thats a bargin and its for a year

[paul11974]

ok any more deals that anyone has got today from ntl ?

[daggman]

well i must be of no value to NTL what so ever, well i contacted them stayed on hold for 1/2 hour , was asked why i was cancelling my services, explained about the talk talk deal, the bloke just said yes good offer and cancelled my services from 18th may (30 days notice). will prob have to ring them back to stop cancelation, well peed off.

have looked into switching, bt have confirmed free reconection but minimum 3 months connection,which might be to much of a pain 3 months with bt before i could then switch to talk talk.

Daggman

[paul11974]

Originally Posted by daggman

well i must be of no value to NTL what so ever, well i contacted them stayed on hold for 1/2 hour , was asked why i was cancelling my services, explained about the talk talk deal, the bloke just said yes good offer and cancelled my services from 18th may (30 days notice). will prob have to ring them back to stop cancelation, well peed off.

have looked into switching, bt have confirmed free reconection but minimum 3 months connection,which might be to much of a pain 3 months with bt before i could then switch to talk talk.

Daggman

Why are they not offering to keep you ? which services to you take ? or maybee they know you are not in a talk talk catchment area

[etccarmageddon]

and why the hell is someone put on hold for 30 mins!

[Neil]

Originally Posted by etccarmageddon

and why the hell is someone put on hold for 30 mins!

Why on earth would someone hold on for that long?

Imagine your bill on their new 0870 number....

[paul11974]

Originally Posted by Neil

Why on earth would someone hold on for that long?

Imagine your bill on their new 0870 number....

i held for over 30 minutes this morning 1st i got through to the normal number where the lady told me she needed to hear the accont holders voice for me to cancel. So the other half spoke and the lady at ntl said ok hold while i transfer you ! to which i waited another 10 mins then when the next lady came on i told her my story and she said she had never heard of talk talk ! ( i think she had just been released from prison ) she then put me on hold and came back 10 mins later and said did i realise that i had to have a bt phone line for 3 months ect ect and i said yes i know. At which point she said how about we offer you 1mb broadband ( guranteed) tv base pack and talk unlimited 24 for £21.50 per month for 6 months which will be reviewed in 6 months. now i just hold my breath to see what the bill looks like

[Timeless Stew]

I phoned to ask for a replacement remote (they told they have run out) and then they offered me to reduce my total bill by a fiver per month and on top of that I can make unlimited phone calls evening and weekends.

Is this "NTL sale" week? Bizzare....

[Neil]

Originally Posted by paul11974

i held for over 30 minutes this morning 1st i got through to the normal number where the lady told me she needed to hear the accont holders voice for me to cancel. So the other half spoke and the lady at ntl said ok hold while i transfer you

Did she actually take proper steps top ensure that the lady she was speaking to was actually the account holder?

Originally Posted by paul11974

to which i waited another 10 mins then when the next lady came on i told her my story and she said she had never heard of talk talk !

Ah-ntl training at it's best.

Originally Posted by paul11974

i think she had just been released from prison

Errr-why?

Originally Posted by paul11974

she then put me on hold and came back 10 mins later and said did i realise that i had to have a bt phone line for 3 months ect ect and i said yes i know. At which point she said how about we offer you 1mb broadband ( guranteed) tv base pack and talk unlimited 24 for £21.50 per month for 6 months which will be reviewed in 6 months. now i just hold my breath to see what the bill looks like

I'm totally with you on the bill inspection-did you get this person's name?

You know what? I'm not sure you do need a BT line, & I think ntl may well be spinning you a line.

I may be wrong, but their whole package is to temp people away from the likes of BT & onto their network.

I'll check & let you know, but it sounds like ntl scare mongering to me....

[Edit]-Update:

Taken from: http://www.talktalk.co.uk/talktalk/s...STATIC.TESTHUB

Originally Posted by CPW

We’ll handle your monthly line rental instead of BT, at exactly the same price.
Includes voicemail
All your home communication charges on a single bill
A BT line is required

So you have to switch back to BT (who will no doubt do all they can to keep your custom), then switch to Talk Talk.

Either way, ntl letting customers go to any rival provider spells bad news.

[daggman]

Why are they not offering to keep you ? which services to you take ? or maybee they know you are not in a talk talk catchment area

I take broadband and telephone, have tv thru sky. i am in a talk talk area because i have inputted a relatives tel no/postcode on thier website who live around the corner, site informed ok and would take 3 weeks to switch.

as i stated eaarlier to reactivate bt line i have to subscribe to bt for a minimum of 3months, so i might ring ntl and tell them not to cancel my broadband and then ring bt and get the ball rolling on the tel line, or i could just un-cancel both and hope NTL come up with and official offering.

Daggman

[zeus9876]

When i phoned talk talk they told me that i would not need to switch to BT but just have BT take the line over which would cost about £20 or so then i could go straight to talk talk. I dont know how true this is though.