NTL offering package to challenge talk talk
18-04-2006, 12:09
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#76
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cf.mega poster
Join Date: Nov 2005
Location: Cambridge
Age: 31
Services: 2 for ｣20 (Broadband Size: M and Phone Size: M), Free TV Size: M and fries!
Posts: 1,171
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Re: NTL offering package to challenge talk talk
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Originally Posted by gazleics
I just rang CS Like Merlin did but they said there was no package to compete with Talk Talk and to get the same services would cost ﾃつ｣32.99 So I guess it all depends who you get to talk to at CS as to whether you get a deal or not, Which is totally unfair as all customers should be able to get the same deals.
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I think you probably have to ring retentions and ask to leave first.
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18-04-2006, 12:17
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#77
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Disabled Parking is what?
Join Date: Jun 2003
Location: Manchester
Posts: 5,204
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Re: NTL offering package to challenge talk talk
not probably - DEFINITELY!
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18-04-2006, 12:19
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#78
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-Disturbing Thoughts-
Join Date: Sep 2005
Location: Salford
Posts: 3,300
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Re: NTL offering package to challenge talk talk
I've tried this a few times over the past 4 or 5 yrs with ntl... always worked. My last deal was 10mb for 6 months at ﾃつ｣19 a month, this has only just finished about a month ago... I only got that because of ringing retentions and threatening to go with Be.. Plus they messed up my bill, so I used that as a gripe too. I'd feel a bit cheeky ringing them back to try and get another deal so soon after my last one. 
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18-04-2006, 12:22
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#79
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Argggggghhh
Join Date: Mar 2005
Location: Darlington
Age: 23
Services: VM Phone+TU24,
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Posts: 3,234
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Re: NTL offering package to challenge talk talk
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Originally Posted by Neil
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Originally Posted by Pia
Hmmm i want to ring up and do this, but knowing my luck they'll say okay then your account will be cancelled byeee... and i'll end up with nothing  |
Then that should prove to you that they're not worth your hard earned cash. |
Okay i just rang up, and i was on hold for about 20 mins with the whole thing lasting about 35 mins Good job the call was free 
Anyway, this is what i got:
2 meg broadband =ﾃつ｣12.49 (I'm currently paying ﾃつ｣17.99 for one meg)
Phone Talk Unlimited 24 + free international calls: ﾃつ｣12.25
This totals ﾃつ｣24.74, but she said i'll be getting a credit every month of ﾃつ｣3.75 to make up the difference of the Talk Talk plan, so will only be paying the ﾃつ｣20.99. 
So wooot thanks for telling us about this OP, it's saving me about ﾃつ｣25 a month i reckon 
One thing though, does that mean i'm on 2 meg now what do i have to do? Does this mean i get Broadband Plus too?
She also said that all 2 meg customers will be getting upgraded in the next 6-8 months to 10 meg 
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18-04-2006, 12:28
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#80
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HURRY UP RICHARD
Join Date: Jun 2003
Services: xl phone & xl tv 2mb broadband ｣34.95pence
Posts: 1,228
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Re: NTL offering package to challenge talk talk
after being on hold for 30 minutes they offered me
1mb broadband
talk unlimited 24
base pack tv
ﾃつ｣21.49 but this is for 6 months only when i will have to ring them again because there deals change all the time so for 6months ﾃつ｣21.49 and free uk calls 24hrs a day not bad as i was paying ﾃつ｣33 and call charges so a nice saving
---------- Post added at 12:28 ---------- Previous post was at 12:24 ----------
Quote:
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Originally Posted by gazleics
I just rang CS Like Merlin did but they said there was no package to compete with Talk Talk and to get the same services would cost ﾃつ｣32.99 So I guess it all depends who you get to talk to at CS as to whether you get a deal or not, Which is totally unfair as all customers should be able to get the same deals.
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but did you threaten to leave ?
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18-04-2006, 13:26
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#81
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Merlin99uk
Join Date: Dec 2005
Location: Huddersfield
Services: NTL 4Mb
Sky HD
Posts: 85
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Re: NTL offering package to challenge talk talk
Hi again,
Gaz, I did say I wanted to leave.... and it wasn't customer services who offered me the deal, it was someone who I was forwarded to... I presume retentions.
As for International, didn't ask, don't care as I've no use for it.
What counts for me is the approx ﾃつ｣20 savings I make per month, from ﾃつ｣24.99 for 2MB BB plus line rental and call charges (around ﾃつ｣14 - ﾃつ｣20) totalling around ﾃつ｣40 to a fixed price of ﾃつ｣20.99.
Merlin
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18-04-2006, 13:28
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#82
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Disabled Parking is what?
Join Date: Jun 2003
Location: Manchester
Posts: 5,204
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Re: NTL offering package to challenge talk talk
only retentions have the power to offer these 'under the counter' deals.
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18-04-2006, 13:38
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#83
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cf.member
Join Date: Mar 2005
Location: Newcastle-Under-Lyme ST5
Services: VM 4mb exC&W / NTL +
Talk Unlimited 24
Posts: 13
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Re: NTL offering package to challenge talk talk
OK - I called to cancel - held for 45 minutes to speak to disconnections  Told the quite sympathetic Lady I was taking up the Talk Talk offer. She gave in without a fight and started to process my cancellation  During this process I asked if they were prepared to keep my custom (since 1999) with any price matches? After some light haggling  I agreed to stay with 2Mb Broadband - Talk Unlimited 24 - Line Rental - Phone extras ie itemised billing - call divert - voicemail - for ﾃつ｣21. I rarely dial outside the UK and have no great need for a greater bandwidth - I'm probably a typical customer in that sense...
She said I would need to call back in three months when there would be a new offer available - or I could just renew this offer for 12 months.
Whilst she was setting the new pricing up - I asked her about the state of play - and she was very frank in saying they were losing customers 'constantly' - people were leaving and cancelling in droves. The tone was very much that she had given up the 'fight' to keep customers now 
Personally I have had 'issues' with NTL Technical support - who hasn't... But overall the service has been good - so I am quite prepared to stay for now with this new offer.
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18-04-2006, 13:43
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#84
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Argggggghhh
Join Date: Mar 2005
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Re: NTL offering package to challenge talk talk
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Originally Posted by Machineage
After some light haggling I agreed to stay with 2Mb Broadband - Talk Unlimited 24 - Line Rental - Phone extras ie itemised billing - call divert - voicemail - for ﾃつ｣21. I rarely dial outside the UK and have no great need for a greater bandwidth - I'm probably a typical customer in that sense... |
Ooooh i would have rather had the phone extras than international calls! 
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18-04-2006, 13:49
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#85
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.
Join Date: Jun 2003
Posts: 6,239
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Re: NTL offering package to challenge talk talk
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Originally Posted by Machineage
Whilst she was setting the new pricing up - I asked her about the state of play - and she was very frank in saying they were losing customers 'constantly' - people were leaving and cancelling in droves. The tone was very much that she had given up the 'fight' to keep customers now |
This was inevitable, & something that I felt would happen.
What ntl should now be doing IMO is putting together an official deal to offer customers who phone to jump ship to CPW-they should also be locking those customers in by making them agree to an 18 month contract (same as CPW)
No customers=No business.
No customers=Uhnappy shareholders.
Will ntl ever learn?
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18-04-2006, 13:50
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#86
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cf.member
Join Date: Nov 2005
Posts: 6
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Re: NTL offering package to challenge talk talk
So what number do you ring to get through to retentions?
I did tell them I was thinking of cancelling, but still no luck.
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18-04-2006, 13:51
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#87
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Argggggghhh
Join Date: Mar 2005
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Re: NTL offering package to challenge talk talk
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Originally Posted by gazleics
So what number do you ring to get through to retentions?
I did tell them I was thinking of cancelling, but still no luck.
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I don't know if i rang the right one, but i dialled 150, option 2, then he put me through to disconnections. It worked anyway
How long does it generally take for the speed to be upgraded? I can't see any change after rebooting?
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Everyone is entitled to their own opinion. It's just that yours is stupid.
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18-04-2006, 14:22
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#88
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Boring Old Git
Join Date: Oct 2005
Location: Hampshire
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Re: NTL offering package to challenge talk talk
Don't worry, I'll keep paying the full price to subsidise you grabbing freeloaders!
...but when my 12 months are up, I'll be ringing up like the rest of you
This is a crazy situation though. Usually, by the time retentions speak to a customer, they have already chosen their new ISP, taken a 12-month contract, set up direct debits etc. Many of them can't be persuaded to stay at this point, whatever the deal.
NTL need to discount heavily or they'll lose much more money in lost customers.
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18-04-2006, 15:02
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#89
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.
Join Date: Jun 2003
Posts: 6,239
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Re: NTL offering package to challenge talk talk
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Originally Posted by DaggaDagga
NTL need to discount heavily or they'll lose much more money in lost customers.
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How about offering a well priced, well specified product to begin with instead of offering knee jerk price reductions all the time?
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18-04-2006, 15:10
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#90
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Merlin99uk
Join Date: Dec 2005
Location: Huddersfield
Services: NTL 4Mb
Sky HD
Posts: 85
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Re: NTL offering package to challenge talk talk
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Originally Posted by DaggaDagga
Don't worry, I'll keep paying the full price to subsidise you grabbing freeloaders!
...but when my 12 months are up, I'll be ringing up like the rest of you
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Hey Dagga, you sound like a miserable old one I knew in chat... he lives in hampshire too...
Anyway after paying full for 10 years or so, we existing customers should get some good deals too, not just the newbies !!
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