NTL offering package to challenge talk talk

[zeus9876]

i doubt it as your still in your contract. I have had my phone and BB for over 4 years

[zeus9876]

Originally Posted by dcclanuk

free to which countries???

They said to 30 countries but i only phone USA anyways. I also rang CS and they confirmed my package deal as £22.74 so we will see when the bill comes.

[etccarmageddon]

I look forward to seeing this offer on the NTL home page as an official package you can purchase but I wont hold my breath!

[dcclanuk]

Originally Posted by zeus9876

i doubt it as your still in your contract. I have had my phone and BB for over 4 years

my mate next door threatened to leave [being in the contract for bband, but not for the tv], and got a similar deal to urs [£22.49], but not including international calls, but including TV BASE PACK... so i called, and I COULDN'T get the same deal

i got crappy £40 a month:
TV BASE AND TELEPHONE LINE RENTAL
TU24
10mb broadband
1 ASIAN CHANNEL [worth £6]

so basically better off, but doing all the calculations, £5.50 a month worse off than my neighbour

[deadite66]

when i quit i got a letter saying i could carry on using BB for free for 3 months.
still leaving though

[James Henry]

Originally Posted by zeus9876

They said to 30 countries but i only phone USA anyways. I also rang CS and they confirmed my package deal as £22.74 so we will see when the bill comes.

Yeah indeed we'll see, how long does that discount last?

Seems obscenely cheap either way, well under half price.

If ntl can do this without losing money it shows they are royally ripping customers off for the current packages, however seeing their margins I'm pretty sure this'd be a loss leader.

Anyway keep up the good work with retentions guys, let's see if it makes ntl rethink.

They might even try taking better care of their customers rather than throwing discounts at them to make them stay, and even when customers routinely phone up to ask for discounts letting them go, a customer isn't worth anything if they aren't making you money.

I know the ntl mindset is permeating the ex-Telewest employees and they aren't happy about it. They are being set stupid and basically unachievable targets. One of the main issues being that Telewest actually credit check and care what the credit check says whereas ntl will happily sell to anyone to get the figures looking nice. After all the 'figures' can be painted to look good even if the company itself is deeply in the gutter.

[zeus9876]

Originally Posted by James Henry

Yeah indeed we'll see, how long does that discount last?

They said it would last for aslong as i stay with ntl. The only thing i dont like is that they have only applied this offer for 3 months so i will more than likely have to ring up every 3 months to remind them which i dont mind because it's saving me £40 a month. And when they tell me that this is no longer available i will leave.

[etccarmageddon]

erm that's a contradiction - it's available for as long as you stay with them but you have to ring up to ask for it every 3 months.

[zeus9876]

Originally Posted by etccarmageddon

erm that's a contradiction - it's available for as long as you stay with them but you have to ring up to ask for it every 3 months.

Ok so maybe i didn't word that right. They said that they would add the discounts to my account every 3 months but as we all know how forgetful NTL are so what i was saying is I do not expect it to be added every 3 months so therefore i will have to ring up CS and remind them to add it to my account instead of relying on NTL to do it. It's gonna have to be done manually every 3 months.

Hope this comes across better.

[James Henry]

You'll be leaving pretty soon then, it's ridiculous that they discount from over 60 quid a month to 23 with no contract to make sure they get the money back from you paying full price, and I can't see it lasting, they just can't make money.

Although this is ntl, for whom profit is a swearword, so maybe they will, after all a triple play customer is far more important than actually making money on said customer

EDIT: I would actually strongly question whether retentions could discount this deeply without serious management involvement.

[paul11974]

Originally Posted by rob2000

Just got all 3 for £27-49 per month via retententions

---------- Post added at 16:02 ---------- Previous post was at 15:56 ----------

Just got all 3 via retentions for £27-49 per month
2 mb unlimited
talk unlimited 24
base pack dtv

what did you say to them rob ?

i have the same package and paying £33 but have 1mb and talk unlimited local

as i have said before £30 for unlimited uk local calls & base pack tv & 2mb broadband and ntl will keep me

[rob2000]

I Just rang them up and told them I wanted to cancel my contracts (I was on 10mb internet, talk unlimited and base pack dtv) as I was switching to talk talk offer....I was put through to retntentions and after a few minutes I was offered the deal. Easy as chips m8 lol

[thedales]

Did the same, was transferred from dept to dept for about an hour, the bloke on the other end said you need to add on a load of extras with talktalk (insurances here and there) totalling £10ish. I said I will still go to them, was transferred again offerred same as talktalk but without international calling and 2mb BB for 23.99 p/mth.

Still said no...got offered it for £20.99....result.

[zeus9876]

When speaking to retentions did they say how long it was for ? Did they tell you they would discount it every 3 months like they told me ?

[paul11974]

Originally Posted by rob2000

I Just rang them up and told them I wanted to cancel my contracts (I was on 10mb internet, talk unlimited and base pack dtv) as I was switching to talk talk offer....I was put through to retntentions and after a few minutes I was offered the deal. Easy as chips m8 lol

did they try and bluff it out of you i.e have you signed up with them yet ?