Charged twice?

LSainsbury · 29-12-2005, 13:13

Hi,

We've just upgraded from analog to digital ans have recieved the first bill.

We have two STBs (one additional)...on the bill it say we pay twice for the family package - is that correct as we have an additional box, or a billing error?

When we had analog - we had two boxes and only one entry on the bill for the showcase package.

What's the deal here?

Hope it's a mistake, otherwise digital will be down-graded back to analog.

Marge · 29-12-2005, 13:18

could be pro rata billing

what should happen is, you receive a credit back for what you've already paid for the analogue service and then recharged for the digital service so your bill could be something like this:

18 Dec - 25 Dec 10.00 Cr Analogue
18 Dec - 25 Dec 12.50 Dr Digital Family pack
26 Dec - 25 Jan 30.00 Dr Digital Family Pack

LSainsbury · 29-12-2005, 13:24

Quote:

Originally Posted by Marge

could be pro rata billing

what should happen is, you receive a credit back for what you've already paid for the analogue service and then recharged for the digital service so your bill could be something like this:

18 Dec - 25 Dec 10.00 Cr Analogue
18 Dec - 25 Dec 12.50 Dr Digital Family pack
26 Dec - 25 Jan 30.00 Dr Digital Family Pack

Correct - we have pro-rata billing - but it looks like this:

18 Dec - 25 Dec 12.50 Family pack
18 Dec - 25 Dec 12.50 Family pack

26 Dec - 25 Jan 30.00 Family Pack
26 Dec - 25 Jan 30.00 Family Pack

Lee

quadplay · 29-12-2005, 13:27

Then that's definately not correct! You can't downgrade back from digital to analogue, but as it's (hopefully!) a simple billing error, it should be relatively easy to correct.

If you'd like to PM me your account number, name and address I'll see if I can sort this out for you. One of the CF team can confirm I'm an ntl associate, and I recommend you await their confirmation before sending your details to any forum member.

LSainsbury · 29-12-2005, 13:30

Quote:

Originally Posted by quadplay

Then that's definately not correct! You can't downgrade back from digital to analogue, but as it's (hopefully!) a simple billing error, it should be relatively easy to correct.

If you'd like to PM me your account number, name and address I'll see if I can sort this out for you. One of the CF team can confirm I'm an ntl associate, and I recommend you await their confirmation before sending your details to any forum member.

Cool - thanks - we'll try the proper NTL channel first - if not - I'll give you my details! Thanks!

**Paul M** · 29-12-2005, 13:30

Quote:

Originally Posted by quadplay

One of the CF team can confirm I'm an ntl associate, and I recommend you await their confirmation before sending your details to any forum member.

Confirmed.

quadplay · 29-12-2005, 13:40

Quote:

Originally Posted by lsainsbury

Cool - thanks - we'll try the proper NTL channel first - if not - I'll give you my details! Thanks!

Oh yes, forgot CS would be open today! Damn this week off!

Let me know if you get no joy from them!

LSainsbury · 29-12-2005, 14:28

NTL have confirmed they have made a boo boo! They will credit it to next months bill! Will keep a close eye on it! Thanks!