To cut a long story short my sis inlaw had a problem with her bill, loss of services etc etc etc. After being passed around for 3 days we finally managed to speak to someone in credit control, who was sympathetic courteous very professional and above all knew what he was doing. So i want to say a huge thanks To Stuart
[ADMIN EDIT: surname removed] you are a credit to NTL and i only wish there were many more like you, you are a gent.