30-11-2005, 07:45
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#1
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cf.member
Join Date: Jul 2005
Location: London
Age: 54
Services: Bush IDTV plus Sky Basic package.NTL cable BB 1MB modem type 250
Posts: 20
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No Bill
I signed up to BB in July at £9.99 a month and since then I have tried about 30 times to get NTL to send me a bill, but nothing. I have filled in new DD forms, I have given them my account details and still nothing. They even sent me a statement last month but with no charge!!
Do you think that they will just send me a bill for £120.00 at the end of the one year contract? 
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30-11-2005, 07:50
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#2
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Busy Admin
Join Date: Oct 2003
Location: Nottingham
Age: 45
Services: VM Phone : Sky+ Multiroom : VM Cable (20 Mbps)
Posts: 14,486
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Re: No Bill
Well it's unusual for someone to want a bill, as opposed to not wanting a bill - but if you really do want one I'm sure we could pass your details on, and get one sorted for you. 
__________________
 Click here for a real, interactive, tv guide.
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30-11-2005, 12:52
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#3
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cf.mega poster
Join Date: Jun 2003
Location: Various
Services: 9am, 1pm and 8pm daily
Posts: 2,055
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Re: No Bill
Hi mexicano,
Do you get your broadband through a TV set-top box, or a standalone Cable Modem (which will be blue or silver in colour and have 7 lights on the front)?
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30-11-2005, 18:00
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#4
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cf.member
Join Date: Jul 2005
Location: London
Age: 54
Services: Bush IDTV plus Sky Basic package.NTL cable BB 1MB modem type 250
Posts: 20
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Re: No Bill
Hi Paul, Jimbo,
It's not that I want a bill, If I can get "free" BB that would be great. It's just that I know, as I said, NTL will send me a nasty letter in 6 months time demanding payment, or else!!!
When I spoke to CS about 2 months ago I was told that as I got away with not paying this long then all they will charge me for is from the time I called them. I thought great but I still haven't seen a bill.
Jimbo,
I've got cable BB via a blue box and seven lights 
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30-11-2005, 18:27
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#5
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Gametag: Random Hom3r
Join Date: Mar 2004
Location: A secret Moonbase (shh don't tell anybody)
Age: 39
Services: VIP Package. VM Phone, 1 V+,1 PACE & 1 Samsug STB, NTL:250 20Mb connection
Posts: 4,732
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Re: No Bill
mexicano
Make sure that you've put money aside if you have been using the BB, NTL will chase you for it, as people here will verify
__________________
A member of the 5 GOLD pip club
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30-11-2005, 19:26
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#6
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cf.mega poster
Join Date: Jun 2003
Location: Various
Services: 9am, 1pm and 8pm daily
Posts: 2,055
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Re: No Bill
Mexicano, if you'd like to PM me your name, address, account number and the MAC address from the bottom of your blue modem, I'll look into this for you.
One of the team can confirm I'm an ntl associate, and I recommend you await their confirmation before sending your details.
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30-11-2005, 21:09
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#7
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cf.member
Join Date: Jul 2005
Location: London
Age: 54
Services: Bush IDTV plus Sky Basic package.NTL cable BB 1MB modem type 250
Posts: 20
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Re: No Bill
Thanks Jimbo,
As you say, I'll wait for confirmation and then I will send you the details you want.
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30-11-2005, 23:02
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#8
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cf.mega poster
Join Date: Nov 2003
Location: Reading
Age: 24
Services: Virgin Media Broadband Size M
Posts: 6,849
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Re: No Bill
Jimbo is confirmed as being ntl staff
And Mr Jimbo... I think i know what the problem is... do i get a pint if i've guessed right?! 
__________________
Chinese Proverb: Man who walks round with hand in pocket feels cocky all day.
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01-12-2005, 01:21
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#9
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cf.mega poster
Join Date: Jun 2003
Location: Various
Services: 9am, 1pm and 8pm daily
Posts: 2,055
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Re: No Bill
We'll have to wait and see, Mr Chris!
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01-12-2005, 17:00
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#10
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cf.member
Join Date: Nov 2005
Posts: 13
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Re: No Bill
If you do find out please let me know as it took me 6 months for them to take my money and even then they took 3 months worth , still not sending me any bills and have me dowm for 1 mb insted of 2mb 
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01-12-2005, 17:36
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#11
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Cable Forum Team
Join Date: Jun 2003
Posts: 6,496
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Re: No Bill
If you want us to sort these billing issues - Please send me a private message with your account details and I will forward these issues on to our ntl contacts. Click on the 'SendPM' link to send me a private message. Thanks.
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01-12-2005, 21:12
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#12
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cf.mega poster
Join Date: Jun 2003
Location: Various
Services: 9am, 1pm and 8pm daily
Posts: 2,055
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Re: No Bill
Chris, I owe you a pint - problem found and solved except for the direct debit, which I'm told will be sorted tomorrow.
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02-12-2005, 16:37
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#13
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cf.member
Join Date: Nov 2005
Posts: 13
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Re: No Bill
Thanks Mick i Have just had a nice call from a lady at ntl called Jill . My speed has been put right and my bills put straight . The reason i was not receiving them is for some reason they were suppressed . Thanks again guys 
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02-12-2005, 17:41
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#14
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cf.addict
Join Date: Dec 2003
Location: swansea
Posts: 205
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Re: No Bill
all SACM/Dial up bills are suppressed as the notification is meant to be made by email if paid by DD,you can of course request a paper copy on a monthly basis though
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02-12-2005, 23:38
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#15
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cf.member
Join Date: Nov 2005
Posts: 13
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Re: No Bill
Yes but e billing is not available in my area
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