50 quid?

ppolo99 · 24-11-2005, 14:02

I have 2mb broadband and got installed last month. we were ment to get 1st 3 months free. but the dude said we will just get charged an initial payment of £25 and then itll go from there. well i just checked my bank and :

24 NOV DD-----NTL GROUP LTD
---------------FIRST PAYMENT
-----------------------------------49.17------- 1221.18 D

yes im aware im -1221 in debt (students) lol

but i cant work out why thats been taken out from 1st payment, since its only 24.99 a month and we dont have TV or phone services.

thanks for ya help

Mike.

littld · 24-11-2005, 14:11

Not sure, but I think it's ntl policy to take an extra month in the first and last month of providing the service.

Can anyone advise if this is policy or just what happens sometimes?

Neil · 24-11-2005, 14:15

It's pro rata.

ppolo99 · 24-11-2005, 14:17

whats that mean for me and my small brain please?

Scarlett · 24-11-2005, 14:44

Pro rata means that if you start part way through a billing period, then instead of being chaged the full months charge, the system will work out what proportion of the month you had the service for and charge you that proportion of the monthly charge.

e.g. service charges £30 per month and runs billing form 1st-last day of the month. You start your service on the 11th November, you will actually be charged £20 for the first month. (20 days until the end of the month)

Looking at the figures you provided, you appear to have been charged the £25 + most of the months £25.99 although why you've had the monthly charge added when it supposed to be free is anyones guess.

**Stephen** · 24-11-2005, 14:47

Basically they charge you a month in advance, so your first bill usually charges you from the day you were installed, and depending on your actual billing date on the system which can can be upto a month after your install. There for your first bill will have the month from the date you were installed as well as the month in advance.

You should find that next months bill will be back to a single charge of £24.99.

When I was installed my billing date was 4 days after the install date so my first bill had the month in advance as well as the 4 days.

hope that helps.

ps. it looks like they have forgotten to add the discount??

ppolo99 · 24-11-2005, 17:38

hmm what should i do to sort this out then? coz i understand why i got charged the initial fee, but not 50 :S

**Rob** · 24-11-2005, 18:10

Quote:

Originally Posted by ppolo99

hmm what should i do to sort this out then? coz i understand why i got charged the initial fee, but not 50 :S

Phone ntl CS and ask them why the discount isn't being applied that you were olde you would get.

ppolo99 · 24-11-2005, 18:40

okies which numbers that (using mobile.. wanna get right one instead of going round world) thanks to all who've replied today

**Stephen** · 25-11-2005, 07:37

0800 052 2000

its freephone from a landline but not from your mobile.

ppolo99 · 25-11-2005, 11:50

thanks all