I Need Help :(

phadge · 07-11-2005, 00:40

Any help with this problem is most appreciated...

I called to cancel ntl on 5th sept as I was moving house from N Ireland to the Republic of Ireland (where ntl isn't available). I told them that I was going to lease out my house in N Ireland and as such, wanted to give my 30 day notice but also to out a bar on ALL outgoing calls. That was fine, everything went smoothly (OR SO I THOUGHT!!

)

My tenant told me that they made some calls on my line and they would give me the money for them. This fact annoyed the hell out of me, not for the cost of the calls, but that ntl didn't follow my instructions. So I called them and everyone that answered the call more or less told me there was nothing they could do. One "customer service" guy even argued with me that I couldn't have requested a bar on outgoing calls as the relevant dept closes at 5pm and I called at 5.45p!! How did they accept my cancellation then??? I definately asked for this to be done! So not only was i charged for calls which shouldn't have been able to be made in the first place, but I was also charged the Ãƒâ€šÃ‚Â£14.99 fee for talk unlimited package (which also should have been cancelled!!)
I have tried numerous times to get the last bill rectified but with no joy. I am using my mother-in-law's address in N Ireland for mailing purposes from ntl so I was HORRIFIED to have just received a letter from Moorcroft Debt Recovery Limited!!!

I have absolutely no trouble paying the bill, I just want to pay the right amount, not Ãƒâ€šÃ‚Â£54.10

This matter is really playing on my mind. I have until 10am on 10/11/2005 to pay or else. I don't want this to go against my in-law's address either. Should I just pay it and count my losses or not? It's the principle of the thing more than anything that's really annoyed me.

Any suggestions/helpful advice would be more than welcome

**Mick** · 07-11-2005, 08:07

Hi Phadge,

Please send me some details via private message (click the SendPM button on this post). and I will send this to our ntl contact to investigate. Thanks.

phadge · 07-11-2005, 11:29

I would really like to thank Mick/admin and also the lovely lady i spoke to from ntl for getting this matter resolved so quickly for me.

The problem was dealt with in an extremely professional manner this time round and would be happy to recommend ntl to people again.

Thanks again

lundied · 06-12-2005, 17:15

Hi,

I am in a similar position. I have internet with NTL and after sorting the internet out and paying the Ãƒâ€šÃ‚Â£17.99 a month all ok they started sending me letters to my surname with one letter changed under a different account number saying that I have not paid for my television account. I do not have television with them. I have called NTL now on five seperate occations saying that I only have internet and not the tv service and everytime i've been assured that it's all sorted out.

But unfortunatly the letters kept coming threatening me with disconnection. I called again only to be assured that the fault is now definitely resolved. Then the final slap in the face was the letter from Moorcroft who are now demanding the money within 7 days or court action will insue. I refuse to pay for a service that I have not recieved but am seeing precious little way out of this. Any help would be greatly appreciated.

**Rob** · 06-12-2005, 17:20

to Cable Forum

Cable Forum has some senior contacts with ntl. We can raise this with them on your behalf if you like. If you wish to PM some details, that will only be held by CF until we know the issue has been resolved, we will see what can be sorted.

We need:
Account holder name,
Address including postcode
Account No (as on bills), assuming one has been issued
DAYTIME phone number (ntl will want to contact you)
email addy
Full details of what has actually occurred, with dates.

As from your post, it seems there may be two separate accounts in existence, please ensure you give us all the details you can.

lundied · 07-12-2005, 22:50

Thanks vey much first to this site that has been so fast in replying to my mail. Also to NTL who called the following day and sorted everything out very promptly.

lundied · 28-03-2007, 17:19

I am still being charged for broadband in a house I left nearly 2 months ago now despite repeated phone calls to Virgin Media to cancel the contract. I've had the contract for 18 months and apart from the incorrect charges that occured in my post above i've had a relatively smooth ride. Now we have moved house and i'm finding it impossible to stop Virgin taking money from my account or cancelling my line.

I got intouch with my bank and they've advised me that Virgin have my card details and there is nothing they can do to stop the payments coming out or indeed refund the money that should never have been taken in the first place. Apparently this is different to a direct debit or standing order which can be cancelled at any time. They also mentioned that they are inundated with similar calls from ex-Virgin/NTL customers with similar problems and the only advice they are able to give at the moment is to write to NTL and if it's not sorted within 4 weeks to send a copy of the letter to themselves and they'll try and sort it out from there end.

I've done this but do not personally want to wait another 4 weeks so Virgin can again take another payment from my account and am writing this to see if there is any advice this site can give me? I originally contacted Virgin to cancel the line at the beginning of January and they advised me it would be done by 10th Feb. A payment came out of my account on 27th Feb so I contacted Virgin to find out why, they advised me that the broadband had never been cancelled but assured me that it was now and the payment would be refunded into my account. Ten days later there was no refund showing in my account so again I called to make sure everything was still going through and was advised the broadband again was still active and had not been cancelled but again would defintely be done this time. Yesterday I checked again and another payment had been taken by Virgin Media from my account prompting me to call my bank regarding. The help I recieved from this site previously (see above posts) was second to none which is why i'm posting on here again. Is there anything further that I can do to stop these payments coming out of my account?