22-05-2012, 12:09
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#1
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Virgin user...!
Join Date: Mar 2004
Location: Belfast
Services: TiVo & Samsung V+ HD, XL tv,phone & bb.....
Posts: 402
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Suspending contract..
Advice please?
My daughter will be moving from one flat to another but there will be a 1 month break (approx.).
Can her VM account be suspended and then reactivated at new address?
What is the best option?
(in the gap period she will be with friends who already have their own services).
TIA
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22-05-2012, 12:12
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#2
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Permanently Banned
Join Date: Apr 2011
Age: 45
Services: XL TV, XL Phone, 30mb BB, 1TB Tivo
Posts: 3,722
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Re: Suspending contract..
I don't think they can do that.
My suggestion, and probably the easiest option, would be to cancel the service at the old place when she move out and start as a new customer in the new place a month later.
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22-05-2012, 12:19
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#3
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Erm, not sure really
Join Date: Jul 2008
Location: West Sussex
Age: 48
Services: 500gb Tivo & V+. TV XL, 60MB BB, M Phone.
Posts: 1,762
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Re: Suspending contract..
Quote:
Originally Posted by carlwaring
I don't think they can do that.
My suggestion, and probably the easiest option, would be to cancel the service at the old place when she move out and start as a new customer in the new place a month later.
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And might get a better deal.
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22-05-2012, 15:52
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#4
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cf.addict
Join Date: Mar 2004
Services: Tivo - XL TV/XL Phone/60Mb BB
Posts: 390
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Re: Suspending contract..
Depends on how long your daughter has had services for.
Cancelling whilst still in contract costs.
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22-05-2012, 22:15
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#5
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cf.mega poster
Join Date: Jun 2003
Posts: 5,272
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Re: Suspending contract..
She can ask to go on the Time Out package. It's £5 a month.
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23-05-2012, 07:30
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#6
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Permanently Banned
Join Date: Apr 2011
Age: 45
Services: XL TV, XL Phone, 30mb BB, 1TB Tivo
Posts: 3,722
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Re: Suspending contract..
The what? Hmm. Does what it says I assume? That's new to me 
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23-05-2012, 07:50
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#7
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cf.mega poster
Join Date: Jun 2003
Posts: 5,272
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Re: Suspending contract..
£5 a month gets you channels 1 - 5, access to your email account through webmail, and voicemail on your landline number.
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23-05-2012, 10:16
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#8
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Simples
Join Date: Nov 2011
Location: Blackpool
Services: Phone M, 10Mb, TV XL (V+)
Posts: 83
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Re: Suspending contract..
So, no broadband - but still have email?
Not come across that either. Is there a link?
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23-05-2012, 11:23
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#9
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Virgin user...!
Join Date: Mar 2004
Location: Belfast
Services: TiVo & Samsung V+ HD, XL tv,phone & bb.....
Posts: 402
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Re: Suspending contract..
Quote:
Originally Posted by spiderplant
£5 a month gets you channels 1 - 5, access to your email account through webmail, and voicemail on your landline number.
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Thanks for that.
Which team is best for that when phoning?
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23-05-2012, 12:30
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#10
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cf.mega poster
Join Date: Jun 2003
Posts: 5,272
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Re: Suspending contract..
Quote:
Originally Posted by TbGbe
So, no broadband - but still have email?
Not come across that either. Is there a link?
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I'm not aware of a publically-accessible link.
Quote:
Originally Posted by 1701-e
Which team is best for that when phoning?
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Customer Services
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23-05-2012, 12:33
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#11
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Virgin user...!
Join Date: Mar 2004
Location: Belfast
Services: TiVo & Samsung V+ HD, XL tv,phone & bb.....
Posts: 402
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Re: Suspending contract..
Thanks.
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