So for the past few weeks I've been unable to access my package due to "website improvements" advising me to phone up. So what exactly are these improvements? Because all I see is the exact opposite of improvements namely a deterioration the service and information provided.
So before the ebilling and paper billing provided a cost breakdown of your package and individual items on tv/phon/BB, then that disappeared so it was all together with no individual pricing info. Well at least one could still examine what elements of TV/Phone/BB you had to alter your package to your needs. Now when one selects the view package option all you get taken to is "Offers" to upgrade with no breakdown of the services you presently have.
https://shop.virginmedia.com/change-your-package is redirected to:
https://my.virginmedia.com/my-offers/index/
This is downright deceitful. customers aren't stupid. To provide a good service we want to see what services we have, otherwise this seems just a stealth way to rip people off and increase charges.
Come on VM should realise that as a licensed provider of cable in the uk they have to abide by OFCOM rules to provide their customers with clear and concise billing and costings and pricing info. I personally find this kind of behaviour disgraceful and smacks of a huge con!
As a customer since cable and wireless then NTL I am more than disappointed. Why when my bill clearly say "Fully Itemised Billing" on it is no such info provided. I suggest VM rectify this ASAP and restore their customers faith in them.
Join CF
You are here: 
ebilling and package info GONE!!
