Am i paying the right amount?

[RichieUK]

Heh, like the title says, am i paying the right amount for our services?



We never use the phone, infact, we don't even have an actual housephone anymore, we all just use our mobiles . But i'm not sure how the prices work with our broadband + phoneline?

Thanks for any help

[BenMcr]

Yes you are paying the right price.

[esdxc37]

yup you would actually pay more if you got rid of the telephone.

l tv (minimum you can have without phone) £16.00
xxl bb £47.25
------
= £63.25
------
less discount -£6.50
---------
total £56.75

[RichieUK]

Originally Posted by esdxc37

yup you would actually pay more if you got rid of the telephone.

l tv (minimum you can have without phone) £16.00
xxl bb £47.25
------
= £63.25
------
less discount -£6.50
---------
total £56.75

Ah right, thats what i wanted to know. Thanks guys

[denphone]

Originally Posted by BenMcr

Yes you are paying the right price.

Am l paying the right price Ben?

Bundle charges

Talk Unlimited
T V Size: X L 2 Additional V Box V HD Monthly Fee TiVo Monthly Fee TiVo Monthly Fee
XXL 50Mb Broadband Bundle charges
phone line
Premium add-ons
Skymovie 2,SkyMovie 1,Sports 1, Sports 2 Premium add-ons in SD


Your package total £113.46

[BenMcr]

TBH I don't want to get into yet another 'Am I paying the right amount' thread - if you want to know if you are paying the 'right' price, then speak to Customer Services and see the options you have

[passingbat]

Originally Posted by BenMcr

TBH I don't want to get into yet another 'Am I paying the right amount' thread - if you want to know if you are paying the 'right' price, then speak to Customer Services and see the options you have

The trouble is Ben, people don't trust CS to know the correct price. I've been told the wrong price in the past and had to correct the CS agent. I've read many posts on various forums saying the same thing.

If it's a standard, advertised bundle, then hopefully CS will get it right, but many people aren't on advertised bundles and thats when you see different CS agents offering different prices.

[BenMcr]

With the introduction of the Collections it's probably worth phoning in anyway

[spiderplant]

Please bear in mind it is not Ben's job to answer queries on this forum. He does it in his own time, and receives no payment for it.

Plus, regardless of the advice given here, you still need to speak to CS or Sales to get the changes made to your account.

[passingbat]

Originally Posted by spiderplant

Please bear in mind it is not Ben's job to answer queries on this forum. He does it in his own time, and receives no payment for it.

Plus, regardless of the advice given here, you still need to speak to CS or Sales to get the changes made to your account.

I'm sure most people understand that Ben does it in his spare time and that is why we are all very grateful to him.

But because of the unreliable information sometimes given out by CS, I think VM should seriously consider allocating someone with the stature and knowledge that Ben has, to spend time on the various forums as part of their job. Or officially pay Ben for the outstanding service he does on here (and other forums) already; he is obviously saving VM money by reducing the queries CS would otherwise have to handle.