£10 late payment fee

[BenMcr]

Originally Posted by carlwaring

Erm... Ben. We used to get these things itemised on our Bills. Then they changed it for the worse and everything is now just one lump sum; which I hate.

Even then it wasn't

Broadband L:
£2 Network Provisioning
£3 Bill Processing
£4 Cable Maintenence

Was it

That was the point I was trying to make

So asking for a 'breakdown' of the Late Payment Fee isn't a legal right

[carlwaring]

Okay. I see what you mean, but doesn't that make the point that the old style bill was better?

[Peter_]

The is no legal requirement to break a bill down into its constituent parts even though some people think they can request such a breakdown but they are quite wrong.

[richard1960]

Originally Posted by carlwaring

Okay. I see what you mean, but doesn't that make the point that the old style bill was better?

I tend to agree with you there Carl the new style bill is much less clear to me.

The old one at least did contain some breakdown of costs.

[carlwaring]

Well they apparently changed it after customer feedback. Then again, they also will be adding reminders to the Tivo on customer feedback too.

Thus proving the old saying about the customer always being right as the complete nonsense we all know it is

[richard1960]

Originally Posted by carlwaring

Well they apparently changed it after customer feedback. Then again, they also will be adding reminders to the Tivo on customer feedback too.

Thus proving the old saying about the customer always being right as the complete nonsense we all know it is

Obviously customers are not right/wrong all the time.

But having bills that do not show bundle discounts and offers properly is clearly muddying the waters as far as clarity is concerned.

[Kymmy]

Originally Posted by richard1960

Obviously customers are not right/wrong all the time.

Correct.. All what is shown here is that sometimes they listen to feedback and sometimes they don't..

In the end though it has nothing to do with the OP being charged £10

[m8internet]

I missed two payments in 2011 (full details below) and each time had the Late Payment Fee reversed
I argued that payment was not late as the account is paid in advance and I was offering immediate payment
However each time this was the following day as I received the email advising payment had failed

Each time there has been plenty of money in my Current Account and it has been an issue with the safety guard on the account, which Virgin Media have also been aware of for some time
I did advise TeleWest that the Direct Debit had to be on a specific date, but often this does not happen due to weekends, etc
However, it does not happen very often, so I usually spot it on the Monday evening
Most of the time the payment is processed, but as above twice last year it did not

[bubblegun]

Originally Posted by Vicki

Sky do not charge a late payment fee and they automatically credit you for anytime your services were restricted.

This is incorrect.

Sky do not give partial month service back when services are restricted.

However they do not add further amounts to the bill once you have been restricted either.

Virgin don't seem to do this. eg I haven't had virgin services working since mid-January but they keep adding extra months onto my bill.
They have just added an advance charge for 28th March - 27th April taking the total to over £400, how can they do this if I have had no service in February or March so far?

[Digital Fanatic]

Originally Posted by bubblegun

This is incorrect.

Sky do not give partial month service back when services are restricted.

However they do not add further amounts to the bill once you have been restricted either.

Virgin don't seem to do this. eg I haven't had virgin services working since mid-January but they keep adding extra months onto my bill.
They have just added an advance charge for 28th March - 27th April taking the total to over £400, how can they do this if I have had no service in February or March so far?

They'll refund that back once your service is restored (assuming you have a reported fault that is being investigated). Just speak to Customer Care on 150.

[bubblegun]

Originally Posted by Digital Fanatic

They'll refund that back once your service is restored (assuming you have a reported fault that is being investigated). Just speak to Customer Care on 150.

No, I have just been unable to pay the bill due to some serious cash flow problems.

My point was why have they added another bill to my account after restricting my service. In fact this is the second bill to be added to the account since it got restricted.

[Digital Fanatic]

Originally Posted by bubblegun

No, I have just been unable to pay the bill due to some serious cash flow problems.

My point was why have they added another bill to my account after restricting my service. In fact this is the second bill to be added to the account since it got restricted.

Oh right, they won't refund that then.

[BenMcr]

Originally Posted by bubblegun

Virgin don't seem to do this. eg I haven't had virgin services working since mid-January but they keep adding extra months onto my bill.
They have just added an advance charge for 28th March - 27th April taking the total to over £400, how can they do this if I have had no service in February or March so far?

They do it because they computer doesn't know when (or if) you'll pay the outstanding amount

Say you pay it now and the services are restored, but you'll still need to pay the normal advance charged up to the 27th April. If you had paid earlier then you'd have paid for any appropriate forward charges at that point.

However if you speak to the Credit Services team they will be able to confirm the amount you need to pay to restart the services - it may well be less that the total billed amount