Does a retention deal mean a new contract?

thedavid2007 · 28-01-2012, 19:50

I got a retention deal last summer. We had phone and internet on seperate accounts so we got them merged into one account and upgraded internet to 10mb. Did this begin a new contract? If so how long do I have to wait to cancel the internet because I don't want it anymore.

jb66 · 28-01-2012, 21:10

12month contract usually

Peter_ · 28-01-2012, 21:12

Possibly even a new account number and you would need to buy yourself out or wait until the renewal date.

garmcqui · 08-02-2012, 18:08

if you weren't clearly told that you would be starting a new contract, then it's not a contract and you can get out of it any time.

If you were clearly told - unlucky bud

Zee · 08-02-2012, 18:17

If your contract does not end before April, use the new prices to get out of the contract early without a penelty.

Peter_ · 08-02-2012, 19:12

Quote:

Originally Posted by Zee

If your contract does not end before April, use the new prices to get out of the contract early without a penelty.

Only works for the affected service, so needs to be on 10Mb cannot cancel television or phone though.

---------- Post added at 19:12 ---------- Previous post was at 19:11 ----------

Quote:

Originally Posted by garmcqui

if you weren't clearly told that you would be starting a new contract, then it's not a contract and you can get out of it any time.

If you were clearly told - unlucky bud

They accepted the upgrade and used and paid for the service so they accepted the contract by doing so.

Sleeper919 · 11-02-2012, 22:42

Who exactly do you speak to in order to find out how long is left on your contract?

Also, regarding new contracts, we currently pay £49.70 for XL TV, 10Mb broadband and unlimited phone. I came across this bundle on the VM page, and the upgrade to 30Mb broadband would be nice. However, I'd rather not take the TiVo. Should I ring up retentions to sort out a deal? I basically just want the cheap broadband upgrade.

jb66 · 12-02-2012, 07:53

Afaik no one is in contract for the next few weeks due to the price increase

Sleeper919 · 13-02-2012, 05:18

Wait disregard my last I probably didn't take the phone line into account.

Does anyone have a triple XL pack on a particularly good deal? Just wanted to know what I should be aiming for in negotiations.