Problems getting customer discounts applied?

[Swampie]

I have Broadband M and a BT phone line, but are going to get TV M+ and Phone XL now.

I picked up a Virgin Media TiVo pack from Currys for £24.99 which gives free TiVo 1TB activation (saving of £49.95) along with a refund of the £24.99 you pay for the pack. You have to phone a special 0800 number and give barcodes and receipt IDs etc.

I phoned up the 0800 number last night to add TV/Phone, which was done, however I was told by the foreign sounding lady that it was the end of her shift now and she had to go. I didn't get a correct price for the services (£31.40 and then going up to £53.90 when I expected £46.95) but when queried I was told to call back today.

I'd seen that existing customers can get 6 months free Phone XL (possibly when switching from BT) (http://shop.virginmedia.com/existing...e-phonexl.html) and was hoping to take advantage of the offer. When I'd tried to do the order online, this offer came up, so I would expect it to apply now.

I phoned up again today to confirm the price and ask about the discounts. Spoke to a foreign sounding man. The price was confirmed correctly (£46.95 including Caller Display) with only the installation fee to pay (£49.95). However, when I asked about the Phone XL discount, after a few attempts/put on hold/checks, I was told that the code wouldn't go in. He/we wondered if it was because of the free TiVo 1GB - however, the pack which gets the offer clearly says in the small print: "Offer available with other current offers except with the Virgin Media broadband take away pack and customer who benefit from My Rates, Retailer Rates, and Mates Rates discounts.", so I would expect that taking up this offer wouldn't exclude me from taking up the free Phone XL offer.

Does anyone know anything about this? Am I not going to be successful, even if I try to get through to someone more helpful?

I saved £49.95 by not having to pay the activation fee for the 1TB TiVo, but I've lost the £48 discount for Phone XL - so I'm £1.95 better off really - I'd just like to be £49.95 better off by getting the free Phone XL as well.

Any thoughts?

Thanks

D

[BenMcr]

It's likely that because the order is already booked on the phone offer can't be added on without cancelling the install and starting again

[Swampie]

So, because the person I originally placed the order with was in a hurry to leave for the day and said to call back the next day, I can't get the discount?