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Advice RE: My current package
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Old 22-10-2011, 09:09   #1
chrisjones
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Advice RE: My current package

Hi guys,
Firstly, sorry its been sooooo long since I last posted here, having two young children has taken up what little spare time I had away from work!
I'm currently reviewing my options with regards to my media package at home, we have been with Virgin Media now for a long time but I am concerned I am paying above the going rate of what I could be should I move to Sky etc. I'm more than happy with the service I am getting (which has been fault free now for quite a long-time!) BUT thats not to say I want to pay more for it than I have to.

Bundle charges
Talk International
Talk Unlimited
TV Size: M
Talk Mobile
Loyalty Pack Phone Bband & TV M
Broadband Size: L
Bundle Charges total :£19.04
Telephone Line Rental total: £13.90

Your package total: £32.94

My account is somewhat in a bit of a funny state as around 6 years ago someone in the acc dept changed our DD details (without permission I might add) which caused a backlog of bills to build up. As way of compensating us we were given 6 months free internet and various 'deals' applied, it would seem that some of those deals are still applied whereas some I seem to be now paying for.

Anyway - having just recieved the 'Tivo Promotion' in the post it got me thinking that I should give VM a call again to discuss my options, if any of you super helpful folk could advise me I would be very greatful.

Thanks in advance.

Chris.
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Old 24-10-2011, 07:07   #2
chrisjones
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Re: Advice RE: My current package

Just to ask if anyone has any feedback? Thanks
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Old 01-11-2011, 10:01   #3
chrisjones
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Re: Advice RE: My current package

Please, anyone!?
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Old 01-11-2011, 10:08   #4
Kingofthedead4
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Re: Advice RE: My current package

Only thing I can suggest is phone Customer Services and have a chat.
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Old 01-11-2011, 10:12   #5
chrisjones
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Re: Advice RE: My current package

Thanks, but my whole reason for posting here was for advice from other users prior to putting in a call to CS. The Virgin CS have one thing in mind, keep me paying as much as possible so their view is bound to be somewhat biased.
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Old 01-11-2011, 10:13   #6
Kingofthedead4
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Re: Advice RE: My current package

Not if you speak to retentions, that is where the deals are.
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Old 01-11-2011, 10:19   #7
chrisjones
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Re: Advice RE: My current package

Quote:
Originally Posted by Kingofthedead4 View Post
Not if you speak to retentions, that is where the deals are.
Agreed, retentions is where I always direct my calls to regardless as the other lines are beyond useless.
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