New Online Bill style Q: XLTV Customer being charged V+ HD Monthly Fee?

[Gazjam]

Saw this on the latest new style bill, which doesn't break it down by item.

Under Bundle Charges:

Talk Unlimited
T V Size: X L
V+ HD Monthly Fee
Triple Combo Loyalty Discount
Free Voicemail
1 Additional V Box
Broadband XL(30)

£47.50

Why is there a V+ HD Monthly Fee being listed when;
1) I initially paid money upfront to get my V+ to avoid Monthly charges..
2) I am an XLTV customer?

Colour me confused with this new bill...my service charges seem to be creeping up and up and now there is no way to price check what you are paying for?

[BenMcr]

The monthly fee for V+HD on XL tv is £0. So you aren't being charged anything - but it has to be there to make the V+HD work

It will have been on the previous bills as well

[Gazjam]

ah...odd that its on there though?

thanks, one less thing to worry about, always a good thing

[Itshim]

Originally Posted by Gazjam

Saw this on the latest new style bill, which doesn't break it down by item.

Under Bundle Charges:

Talk Unlimited
T V Size: X L
V+ HD Monthly Fee
Triple Combo Loyalty Discount
Free Voicemail
1 Additional V Box
Broadband XL(30)

£47.50

?

Talk Weekends Local TV Size: X L Broadband Size: M
Bundle charges total
£38.00
Phone line rental
Line Rental
Phone line rental total
£13.90
Your package total
£51.90

Am I missing something Faster broad band extra box , & I am sure I have seen posted here the same sort of bill but with a tivo box & £4.40 LESS
Found it !
"Im going to be paying £49.90 for the following

Tivo
XL TV
Basic Phone
30MB BB[/QUOTE]"

[djmagnifique]

I also have the V+HD charge on my bill, only thing is I don't have a V+ any more, I have a Tivo and a VHD box, does it have to be there so that HDchannels work on other boxes as well?

[BenMcr]

Originally Posted by Itshim

Am I missing something

Yes they are on a 'Loyalty' discount aka a Customer Relations deal

---------- Post added at 19:04 ---------- Previous post was at 19:04 ----------

Originally Posted by djmagnifique

I also have the V+HD charge on my bill, only thing is I don't have a V+ any more, I have a Tivo and a VHD box, does it have to be there so that HDchannels work on other boxes as well?

You sure it definately says V+HD fee and not V HD fee?

[djmagnifique]

My bad, I was looking at an older bill at the time, current bill shows V HD.

[Itshim]

[QUOTE=BenMcr;35315118]Yes they are on a 'Loyalty' discount aka a Customer Relations deal

OK thought I had a discount triple something or other . Been with company since it was cable tel. What do I need to do - and what time should I try to do it?

[BenMcr]

Honesty? Phone up and ask about what offers are available to you

[Peter_]

[QUOTE=Itshim;35315177]

Originally Posted by BenMcr

Yes they are on a 'Loyalty' discount aka a Customer Relations deal

OK thought I had a discount triple something or other . Been with company since it was cable tel. What do I need to do - and what time should I try to do it?

If you call tomorrow after 0800 on 150 from a Virginmedia phone line or 0845 454 1111 from any other phone line and press option 5 option 2 and if you forget your password press zero then you will be able to speak to Customer Relations and ask what deal they can offer you..

[Itshim]

Thank you guys .Called up

M Telephone
V+ moved
free setup & install
L broadband
Tivo ( dont know what size - dont really care)

new 12 month contract

£43.90

Install 14-11-11

[Peter_]

Originally Posted by Itshim

Thank you guys .Called up

M Telephone
V+ moved
free setup & install
L broadband
Tivo ( dont know what size - dont really care)

new 12 month contract

£43.90

Install 14-11-11

Nice one, see what a phone call can get you.

[Brinko]

That sounds like an amazing deal, think I'll be making that call aswell.

[McMav]

Broad band L is still 10 Mbit just the cap limits are different.