Where can I access my bill online

privateb · 03-10-2011, 07:20

Hi guys,

Where can I see my bill on-line?

The usual way I go keeps pinging up with a message saying we have changed our systems please call us.

**Hugh** · 03-10-2011, 07:34

http://my.virginmedia.com/home/index

privateb · 03-10-2011, 07:42

Thats where I am going, but being greeted with this message:

This part of our site is changing
Your online account

We've made some changes to the site since you were last here, which will make it much easier to access your Virgin Media Mail, view your bill online (if you've got eBilling) and access all the great stuff in My Virgin Media.

So that you can make the most of all the changes, we need to run through a couple of questions about your account to make sure we've got all the right details for you.

Please call us on 151 from your Virgin Media phone or on 0845 454 1111 from any other phone and quote 'account questions'.

**Hugh** · 03-10-2011, 09:02

Works fine from Leeds.

It sounds as if there have been problems with, or someone else has been trying to access, your account online.

Best to ring 151 to sort it out, imho.