Best Way to Reduce My Bill

savenosouls · 22-09-2011, 14:07

Hi

Can anyone suggest the best way to go about reducing my monthly payement (ie how I should tackle the phone call)

I pay about £60 a month and am a long time customer. I checked the current bundle page and reckon that even without the "new customer" 6 month discount my bundle would be at least £5 a month less. Any pointer on how to structure a call to the "thinking of leaving us" option?

Thanks in advance for any help anyone can give

scotmac · 23-09-2011, 20:28

If your contract is ending give retentions a call , don`t threaten to leave but ask what would be the best deal that they can offer you to renew your contract. They will usually offer some kind of deal

savenosouls · 26-09-2011, 12:05

Thanks for the advice, I did as you said - first offer was an £8 discount which I hesitated and said I felt a new customer would still receive a better deal - reduced it further by another £2. So I will now pay £50.90 (12 month contract) for the following:-

XL Tv
L Broadband
Evenings and weekend telephone calls
Line Rental

Brinko · 29-09-2011, 22:42

This sounds like the exact same situation im in, same package aswell. My bill has slowly crept up over time and it's just a bit too high now and I need it reduced. Think I'll give them a call aswell as I was giving serious consideraton to switching my tv over to Sky as it is cheaper. May aswell see what they offer.

savenosouls · 30-09-2011, 13:49

Don't accept the first offer of a reduction - I just hesitated and "hummed & hawed" and said that I didn't feel that it was much of a reduction.
I would have some calculations to hand regarding what a new customer would get - and bear in mind a new customer deal is now 18 months - I only had to agree to 12 - Good luck

I also chose the "thinking of leaving us" option

bandit2329 · 02-10-2011, 08:08

Hi here's what i pay i have xl tv V+ box xl 30MB B/B phone with unlimited calls packages £41.00 for package + line rental total = 54.90 a month.