how long ago did 50Mb drop in price
09-09-2011, 18:11
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#1
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cf.addict
Join Date: Mar 2007
Location: london
Age: 48
Services: Virgin Media. Tivo. XL TV, XXL BB,
Posts: 267
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how long ago did 50Mb drop in price
When did 50Mb without phone drop to £35 a month, as my contract ran out in February this year & I'm still paying £45 a month. Could someone from Virgin tell me why I'm still paying £45 a month when that is what is being charge for the 100MB service. Thanks.
Last edited by Stephen; 10-09-2011 at 15:37.
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09-09-2011, 18:58
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#2
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Warrington Wolves
Join Date: Jul 2007
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re: how long ago did 50Mb drop in price
Quote:
Originally Posted by albertsteptoe
phone drop to £35 a month, as my contract ran out in February this year & I'm still paying £45 a month, could someone from Virgin tell me why I'm still paying £45 a month when that is what is being charge for the 100MB service. Thanks.
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Out of curiosity have you asked VM customer service this question ?
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I post on this site in my own time. Any posts by me should not be taken as representing my employer Virgin Media's it's positions, strategies or opinions.
My Broadband Quality Monitor
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09-09-2011, 19:13
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#3
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cf.addict
Join Date: Jul 2011
Posts: 352
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re: how long ago did 50Mb drop in price
Quote:
Originally Posted by albertsteptoe
phone drop to £35 a month, as my contract ran out in February this year & I'm still paying £45 a month, could someone from Virgin tell me why I'm still paying £45 a month when that is what is being charge for the 100MB service. Thanks.
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I joined Virginmedia in December 2010 and I have only ever paid £35 a month. You need to find out the first date that they advertised 50Mb for £35 and claim a refund.
Its atleast December 2010 if you don't get a refund go to trading standards or offcom. I still have the flyer from when I signed up showing 50Mb for £35 if you need a scan emailed to you.
It shows £35 standalone or £37 including phoneline.
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09-09-2011, 19:28
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#4
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Cable Forum Team
Join Date: Jun 2006
Services: Triple XL (BB 30Mb), TiVo, V+
Posts: 22,903
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re: how long ago did 50Mb drop in price
Quote:
Originally Posted by albertsteptoe
phone drop to £35 a month, as my contract ran out in February this year & I'm still paying £45 a month, could someone from Virgin tell me why I'm still paying £45 a month when that is what is being charge for the 100MB service. Thanks.
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Do you have a bundle and/or any other discount on your bill, and if so, how much?
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Last edited by Hugh; 09-09-2011 at 19:32.
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09-09-2011, 20:19
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#5
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cf.addict
Join Date: Mar 2007
Location: london
Age: 48
Services: Virgin Media. Tivo. XL TV, XXL BB,
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re: how long ago did 50Mb drop in price
Quote:
Originally Posted by Hugh
Do you have a bundle and/or any other discount on your bill, and if so, how much?
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hello all, i can only go back to March bill & i had telephone line untill June i think, this my dicount in March bill.
Phone, TV, B'Band XXL Discount
04 April - 03 May -£21.50
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09-09-2011, 20:28
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#6
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Cable Forum Team
Join Date: Jun 2006
Services: Triple XL (BB 30Mb), TiVo, V+
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re: how long ago did 50Mb drop in price
That bundle discount includes a BB discount - one of the VM'ers may be able to break it down for you.
__________________
Just to make it clear if a post is bold and is from a team member, it's a moderating decision. If it's not bold or not from a team member, it's not.
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09-09-2011, 20:43
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#7
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cf.addict
Join Date: Mar 2007
Location: london
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re: how long ago did 50Mb drop in price
Quote:
Originally Posted by Hugh
That bundle discount includes a BB discount - one of the VM'ers may be able to break it down for you.
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ok thanks for that Hugh, might just give them a quick call tomorrow & speak to someone as i cant make out my latest bill & i dont have phone anymore.
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09-09-2011, 21:40
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#8
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: Virgin Media TiVo, XL TV, XXL Broadband
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re: how long ago did 50Mb drop in price
That discount would be £1.50 towards the TV and £20 towards the discount (when you had the phoneline)
So you were paying £25 for 50Mbit as advertised. You don't say what services you still have so can't advise what the total price will be
Just to point out from this month it's all about the total price. The discount lines no longer show up
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10-09-2011, 00:22
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#9
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cf.addict
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re: how long ago did 50Mb drop in price
Quote:
Originally Posted by BenMcr
That discount would be £1.50 towards the TV and £20 towards the discount (when you had the phoneline)
So you were paying £25 for 50Mbit as advertised. You don't say what services you still have so can't advise what the total price will be
Just to point out from this month it's all about the total price. The discount lines no longer show up
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Hello BenMcr, heres my latest bill the way i work it out for my standard package i think im still paying £45 a month for my BB, or am i wrong,
Sky Movies 2-4 Channels 18 Aug - 03 Sep
Sky Movies 1 - 5 Channels 18 Aug - 03 Sep
Sky Sports 1 18 Aug - 03 Sep
Sky Sports 2 18 Aug - 03 Sep
Sky Premium HD 18 Aug - 03 Sep
Changes to premium TV total£20.69 Last month's changes total£20.69 These charges are for the period: 04 September - 03 October Your package Here's how your package looks, now that you've made some changes.
Bundle chargesSee your package terms & conditions TV Size: X L TiVo Monthly Fee XXL 50Mb Broadband Bundle charges total£67.50 Premium TV channelsMovies4,Movies5,Sports1,Sports2 SkypremHD Bundle charges total£36.50
Your package total£104.00 My BillsAug
22 Payment due:
12 Sep 2011
£124.69
View bill Viewing View pdf Jul
22 £83.86
View bill ViewingView pdf Jun
21 £51.72
View bill ViewingView pdf May
20 £259.03
View bill ViewingView pdf Apr
21 £84.99
View bill ViewingView pdf Mar
22 £84.99
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10-09-2011, 00:27
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#10
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: Virgin Media TiVo, XL TV, XXL Broadband
Posts: 12,128
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re: how long ago did 50Mb drop in price
No you are not, you are now paying £35 a month because you don't have a phone line.
The core services you have the price matches the bundle calculator:
Your bundle
£64.50
Your extras
£3.00
Total
£67.50
Your services
TV XL
Broadband XXL
TV extras
ESPN
TiVo Service
__________________
I am always right.....except when I'm not All views are my own - so there!
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10-09-2011, 00:29
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#11
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cf.addict
Join Date: Mar 2007
Location: london
Age: 48
Services: Virgin Media. Tivo. XL TV, XXL BB,
Posts: 267
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re: how long ago did 50Mb drop in price
Quote:
Originally Posted by BenMcr
No you are not, you are now paying £35 a month because you don't have a phone line.
The core services you have the price matches the bundle calculator:
Your bundle
£64.50
Your extras
£3.00
Total
£67.50
Your services
TV XL
Broadband XXL
TV extras
ESPN
TiVo Service
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Thanks for that Ben, so have i made a mistake thinking ive been paying £45 all the time, feel like an idiot now. 
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11-09-2011, 11:02
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#12
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cf.addict
Join Date: Mar 2007
Location: london
Age: 48
Services: Virgin Media. Tivo. XL TV, XXL BB,
Posts: 267
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Re: how long ago did 50Mb drop in price
Quote:
Originally Posted by BenMcr
No you are not, you are now paying £35 a month because you don't have a phone line.
The core services you have the price matches the bundle calculator:
Your bundle
£64.50
Your extras
£3.00
Total
£67.50
Your services
TV XL
Broadband XXL
TV extras
ESPN
TiVo Service
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just looked at this bill & even with disount my 50MB BB works out at £38-50P not £35.
Your main services (Provided by Virgin Media Ltd or Virgin Media Payments Ltd) With Virgin Media, you pay for your services one month in advance. If your services are changed during the month, we'll adjust your next bill to reflect that.
For example, if you've replaced a core service that is less or more than what you were previously paying, you'll see that part period adjustment in this section of this bill. When a service is removed, we will refund you for the period you have not used. Similarly, when a new service is added we will charge you from the day you started receiving it, up until the period your last bill covered.
£67.50
TV Size: X L
04 August - 03 September £26.00
TiVo Monthly Fee
04 August - 03 September £3.00
XXL 50Mb Broadband
04 August - 03 September £45.00
Broadband XXL & TV Discount
04 August - 03 September -£6.50
---------- Post added at 11:02 ---------- Previous post was at 11:00 ----------
Quote:
Originally Posted by BenMcr
No you are not, you are now paying £35 a month because you don't have a phone line.
The core services you have the price matches the bundle calculator:
Your bundle
£64.50
Your extras
£3.00
Total
£67.50
Your services
TV XL
Broadband XXL
TV extras
ESPN
TiVo Service
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just looked at this bill & even with disount my 50MB BB works out at £38-50P not £35.
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£67.50
TV Size: X L
04 August - 03 September £26.00
TiVo Monthly Fee
04 August - 03 September £3.00
XXL 50Mb Broadband
04 August - 03 September £45.00
Broadband XXL & TV Discount
04 August - 03 September -£6.50
just on the phone now to Virgin & its indian call centre, the guy im talking to is saying that when i took my 50MB out February 2010 i was paying £38-50p, i said fine that was 2010, its now 2011 my contract ran out 7 months ago so i should be paying £35 a month, he is adament im not paying to much, i said its £35 now for anyone without a phone line.
Last edited by albertsteptoe; 11-09-2011 at 11:15.
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11-09-2011, 16:39
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#13
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: Virgin Media TiVo, XL TV, XXL Broadband
Posts: 12,128
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Re: how long ago did 50Mb drop in price
No you aren't.
TV XL costs £30.50 without a phoneline. £30.50 TV XL + £35 XX Broadband + £3 TiVo = £69.50. So you are still getting it £2 cheaper in total
QUOTE]Bundle chargesSee your package terms & conditions TV Size: X L TiVo Monthly Fee XXL 50Mb Broadband Bundle charges total£67.50 Premium TV channelsMovies4,Movies5,Sports1,Sports2 SkypremHD Bundle charges total£36.50[/QUOTE]
So you are not being overcharged, as you are being charged exactly the same price as the website says
__________________
I am always right.....except when I'm not All views are my own - so there!
Last edited by BenMcr; 11-09-2011 at 16:42.
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