Bill for unknown phone calls , number never dialed from my handset

[isthind_2k]

One day I pick my phone to dial a number and found that some conversation was going on already, I tried to dial number but I could not . then I ask people who are talking to each other about who they are and asked them to disconnect so that I can make my call ( thought may be cross connection ) next day I report to Virgin media about that . VM infomed me that I had so many call in last couple of week for that bill amount is arround GBP 360. I explain them that I never use my phone to call any mobile or outside country. after that they promise me to do investigation . But After completion of thier investigation they start blamming me that I have made those call. I told them that these number was not dialed from my hand set , it may be some fraud or flaw in their system but they are threatening me to pay bill, I am very upset I need advice please come forward. I want to discontinue services but they are asking money for remaining month of contract I am just scared if I paid this and if I got another similer bill. This episode just ruin my peaceful life. do not know what to do

regards

[thedelboy]

contact "OFCOM" I did and lo and behold it was a crossed line! you should notify VM that unless they carry an investigation you intend to take legal action !! otherwise they are demanding monies under false pretencies ! New Legal measures introduced back in June actually hold companies and CE Os responsible for any action that could be construed as Criminal !!!

[Welshchris]

Virgin also have a habbit of billing for calls made when they shouldnt.

Twice in 3 months they Billed me for local calls made which only lasted a few minutes to friends and family and i shouldnt have because im on XL Phone option and they claim its just a "Mistake" and it wont happen again. If it does i to will be taking it further.

[thedelboy]

I got billed £23 for 2 calls to an overseas number! called the bills and they sorted it straight away this time

[Digital Fanatic]

Originally Posted by isthind_2k

One day I pick my phone to dial a number and found that some conversation was going on already, I tried to dial number but I could not . then I ask people who are talking to each other about who they are and asked them to disconnect so that I can make my call ( thought may be cross connection ) next day I report to Virgin media about that . VM infomed me that I had so many call in last couple of week for that bill amount is arround GBP 360. I explain them that I never use my phone to call any mobile or outside country. after that they promise me to do investigation . But After completion of thier investigation they start blamming me that I have made those call. I told them that these number was not dialed from my hand set , it may be some fraud or flaw in their system but they are threatening me to pay bill, I am very upset I need advice please come forward. I want to discontinue services but they are asking money for remaining month of contract I am just scared if I paid this and if I got another similer bill. This episode just ruin my peaceful life. do not know what to do

regards

what type of handset have you got? Is it an analogue cordless, digital or corded phone?