Wrongly billed, how to contact online?

AaronCooper · 20-07-2011, 10:06

Hi, i've been billed £28.50 for my 30mb internet, but when i upgraded the deal was £5 off for 6 months making my bill £23.50 p/m.

I'm unable to call virgin media, because last time i did it cost me 40p per minute and ended up costing me £9 total. (Don't have a landline, just virgin mobile)

How can i contact them online to fix this issue. thnx

denphone · 20-07-2011, 10:12

Quote:

Originally Posted by AaronCooper

Hi, i've been billed £28.50 for my 30mb internet, but when i upgraded the deal was £5 off for 6 months making my bill £23.50 p/m.

I'm unable to call virgin media, because last time i did it cost me 40p per minute and ended up costing me £9 total. (Don't have a landline, just virgin mobile)

How can i contact them online to fix this issue. thnx

Can't you use a family or relatives land line as that would be easier then doing it online but try this link below.

https://help.virginmedia.com/system/...LATION_REQUEST

BenMcr · 20-07-2011, 10:13

www.virginmedia.com/contact has all the details of how to contact Virgin.

AaronCooper · 20-07-2011, 10:21

Thankyou, just what i needed.

nutellajunkie · 24-07-2011, 19:28

just a tip for future, on most company websites, scroll way down to the bottom, you will usually find a "contact us" link. If not look for a "site tree" and look around that page.