Virgin refunding me the price drop

hr100 · 02-07-2011, 13:40

I moved from Sky to Virgin about 5 weeks ago paying £200 for my Tivo. When I saw the price drop I was a bit gutted but thought it was just one of those things.

However, thought I would give them a call on the off chance and the very friendly bloke on the phone offered to refund the difference to the new price and credit on to my account.

Thumbs up to Virgin!

denphone · 02-07-2011, 13:42

Quote:

Originally Posted by hr100

I moved from Sky to Virgin about 5 weeks ago paying £200 for my Tivo. When I saw the price drop I was a bit gutted but thought it was just one of those things.

However, thought I would give them a call on the off chance and the very friendly bloke on the phone offered to refund the difference to the new price and credit on to my account.

Thumbs up to Virgin!

Well done.

martyres · 03-07-2011, 12:04

Surely all customers who got the special offer price of £149.99 should now be getting refunds?- the standard price for activating the 1 tb box is now £99.99.

This is taking the mickey out of existing customers- what with the phone increases as well!

Ignitionnet · 03-07-2011, 20:52

No-one put a gun to their head and forced them to pay the £149.99, they choose to do so. It's not taking the mickey in the slightest, prices of things change. Had the price to activate gone up people would have been talking about their relief at getting the service before the price went up not offering to pay more.

martyres · 03-07-2011, 21:09

No one put a gun to my head but I was misled. This is what my email said:

[I]Order our 1TB TiVo box now and it'll only cost £149.95 to activate your box. That's an exclusive customer-only price (to everyone else, it 's £199.95). And, because you were one of the first to pre-register, we won't charge you an installation fee either. So that's an extra £40 you can keep in your pocket.[/I]

How can £50 extra be an exclusive customer-only price?- unless VM operate as exclusive meaning more expensive for existing customers!

Ignitionnet · 04-07-2011, 12:36

Easy. When you got the device that price was the price being charged to new customers.

It was a customer-only price when you received that email. Prices change. You chose to pay that price for that product.

TheDon · 04-07-2011, 15:11

Quote:

Originally Posted by Ignitionnet

Easy. When you got the device that price was the price being charged to new customers.

It was a customer-only price when you received that email. Prices change. You chose to pay that price for that product.

VM obviously see it differently to that because I've also just had a £50 credit due to this.

Ignitionnet · 04-07-2011, 21:53

Quote:

Originally Posted by TheDon

VM obviously see it differently to that because I've also just had a £50 credit due to this.

VM are weak, they offer discounts like candy. Remember the 20Mb->30Mb debacle when VM said that customers with bespoke discounts for loyalty / disloyalty / good blagging skills must go onto standard tariffs to get the lower price? That lasted oooh less than a week before they were activating for free and allowing people to keep the bespoke reductions?