Change to BB speed = new contract?

[arcimedes]

I have just read the new contract I got when my Tivo was installed and the following is an extract from the section labelled

Your right to cancel

" you have 7 working days starting from the day after this contract is entered into to cancel it --------- You will lose the right to cancel if you allow us to install any equipment or you start using the services"

This seems to virtually negate your rights.

Does the fact the contract is stated by VM to be "Hire Agreement regulated by the Consumer Credit Act 1974" ?

[Charliedontsurf]

Originally Posted by Kymmy

The new contract will be dependant on you not cancelling it, also the cancellation of the old contract will be dependant on a new contract coming into being and continuing passed the cancellation period.. In effect for the cancellation period you will have two contracts.

So yes I did read what you typed

Have you just made that up? Or is your comment an informed statement of fact?

[Kymmy]

Standard practice, otherwise everyone would upgrade then try the "slime ball route" (as we used to call it when customers tried the same thing to get out of 3rd party maintenance contracts) and cancel to get out of a contract..

An old contract only becomes null and void in reference to a new contract if that new contract is taken and not cancelled within the cancellation period. If you do cancel then the new contract itself is null and void and the old contract continues as the cancellation requirement has not been met.

Try it out

[Charliedontsurf]

Originally Posted by Kymmy

Standard practice, otherwise everyone would upgrade then try the "slime ball route" (as we used to call it when customers tried the same thing to get out of 3rd party maintenance contracts) and cancel to get out of a contract..

An old contract only becomes null and void in reference to a new contract if that new contract is taken and not cancelled within the cancellation period. If you do cancel then the new contract itself is null and void and the old contract continues as the cancellation requirement has not been met.

Try it out

"SLIME BALL ROUTE"....

An that just about sums up your mentality really doesn't it. What a horrid and awful term to use for a customer. This site paints such a bad image of Virginmedia. The company as it is now will never exist in 5 years time.

[Kymmy]

Horrid yet very apt.. As to my mental state I think the comment says a lot about my respectability regarding not trying to defraud a company for the sake of a contract
Those that enter into a new contract knowing that they will 100% cancel said contract are the people with a questionable mental reality and people wonder why small companies (as well as large ones) struggle at times

As for VM I don't work for them nor am I associated with them but I am a great believer in not trying to swindle ones way out of contracts.. As for 5 years I'm sure that you're right as the company is going from strength to strength

[Charliedontsurf]

Originally Posted by Kymmy

Horrid yet very apt.. As to my mental state I think the comment says a lot about my respectability regarding not trying to defraud a company for the sake of a contract
Those that enter into a new contract knowing that they will 100% cancel said contract are the people with a questionable mental reality and people wonder why small companies (as well as large ones) struggle at times

As for VM I don't work for them nor am I associated with them but I am a great believer in not trying to swindle ones way out of contracts.. As for 5 years I'm sure that you're right as the company is going from strength to strength

DEFRAUD? Seriously kid just step back and calm down, If there is a legal clause allowing one to cancel within a set period of time then no one is defrauding anyone.

If someone did upgrade purely with the intention of using the new contract as a get out then that's perfectly legal and fair. Just like when Virginmedia sell you a product knowing full well your area is already over subscribed,,,

Or would you say tying someone into a contract for a service you already know you cant deliver because of over subscription is "defrauding" a customer.

[Kymmy]

If you create a new contract that you know you will not complete purely for the sake of getting out of an old contract then that to me is fraud..

Either way though it's an old ploy that the companies got wise to 20+ years back

So sorry to say you'll have to figure out a new way of not paying a cancellation fee

[Charliedontsurf]

Originally Posted by Kymmy

If you create a new contract that you know you will not complete purely for the sake of getting out of an old contract then that to me is fraud..

Either way though it's an old ploy that the companies got wise to 20+ years back

So sorry to say you'll have to figure out a new way of not paying a cancellation fee

I'm out of all the things I wanted rid of, I got the phone canceled and the TV service binned. I got rid of the superhub and got the CEO office to send me a VMNG300 plus a router for free.

I get a "tech" callout for absolutely every fault, would I ditch my VM connection tomorrow if given the chance? Yep but only because my kids always moan its useless.

You didnt answer my question about virginmedia selling you a service they know they cant deliver due to over subscription...Is that fraud?

[Peter_]

Originally Posted by Charliedontsurf

I get a "tech" callout for absolutely every fault, would I ditch my VM connection tomorrow if given the chance? Yep but only because my kids always moan its useless.

You will not get a tech out for every fault unless it is required as otherwise you can be billed £30 for a wasted tech visit.

[Charliedontsurf]

Originally Posted by Masque

You will not get a tech out for every fault unless it is required as otherwise you can be billed £30 for a wasted tech visit.

I guess it was always required.

[Peter_]

Originally Posted by Charliedontsurf

I guess it was always required.

Surprisingly some people demand an engineer visit and are surprised to find a £30 charge on their bill.

[Kymmy]

Originally Posted by Charliedontsurf

You didnt answer my question about virginmedia selling you a service they know they cant deliver due to over subscription...Is that fraud?

The correct use of a question mark would have helped

Sorry but I don't see that as fraud for a couple of reasons..

1# there are enough site around where you can get reviews/feedback based on your area (this being one of them)
2# It's a contented service.. You get "upto" the maximum.. If you wanted a guaranteed speed then you'd get a leased line.

One of the reasons I went for a business connection was because I wasn't happy with STM or other limits and if I lived in an inner city or student area I'd be the first to check on the support sites to see if cable/ADSL or other services are congested.

ADSL isn't much better in most places and here it's a max of about 6.5Mb..

We don't tend to buy a house without checking first as to problems.. nor a car without having a test drive or reading a few reviews..

[Charliedontsurf]

Originally Posted by Kymmy

<snip>

We don't tend to buy a house without checking first as to problems.. nor a car without having a test drive or reading a few reviews..

Yeah good-call compare a £30 a month broadband connection with buying a house.

I'm not talking about peak time issues I'm talking about when virginmedia already have many customers complaining about service in there area. Then virgin still add new customers with the promise of a service THEY KNOW they can't deliver.

I'm not talking about contention or busy times. I'm talking about an over subscribed service which clearly you don't understand. Its when virgin put more users on a service than the service can handle. OVER SELLING.

---------- Post added at 20:09 ---------- Previous post was at 20:05 ----------

Originally Posted by Masque

Surprisingly some people demand an engineer visit and are surprised to find a £30 charge on their bill.

I wouldnt demand an engineer visit, if I knew my problem was not on my my equipment but with either the CPE or on the network I would ring in.

If an engineers sent without request then I won't be paying for your customer service agents mistake.

[Kymmy]

Originally Posted by Charliedontsurf

Yeah good-call compare a £30 a month broadband connection with buying a house.

I'm not talking about peak time issues I'm talking about when virginmedia already have many customers complaining about service in there area. Then virgin still add new customers with the promise of a service THEY KNOW they can't deliver.

I'm not talking about contention or busy times. I'm talking about an over subscribed service which clearly you don't understand. Its when virgin put more users on a service than the service can handle. OVER SELLING.

I fully understand over subscription but VM again are not alone and it's common practice. No ISP has a residential service that could handle 100% of their subscribers 100% of the time. Yes some areas are worse than others but that trend tends to be across the board with all ISPs suffering.

Again with any service/product/investment you don't jump into it blindfolded and although you'd pay more for a house or car it's still the same in that if you don't look at the item and it's specifications and reliability before you buy then you may end up with something not quite suitable.

Back to you as I know you're going to argue some more just for the sake of arguing with me

[Charliedontsurf]

Originally Posted by Kymmy

<snip>

Back to you as I know you're going to argue some more just for the sake of arguing with me

I didn't realise we were arguing more debating.

Anyway, I win.