My Virgin Media Acc - Windows Security certificate Error

[angie2601]

Am new customer to Virgin media and I am trying to access my virgin media account (from work pc - I am using IE 7.)
Every time I get to the webpage and click on the myvirginmedia link I get the following message:

'There is a problem with this website's security certificate. The security certificate presented by this website was not issued by a trusted certificate authority'

Is this an issue with the Virgin website or from my end ? I know our work sets up the security on the internet options with IE Tools so I can't try that but my husband also tried to access the account and got the same sort of error ?

I read a previous post on this site about removing the s from HttpS:// and it took ages but I got into the link for sign in. When I entered the user name and password I got the certificate error again.

If anyone has an email address I can contact Virgin about this please can you provide it.

[Kymmy]

There's been no other reports YET.. but you never know..

Firstly though I'd suggest you check your PC's time and date as this can cause the error as well

[Hugh]

Are you given the option to continue?

[angie2601]

I've checked the date and time and those are all Ok.
I don't get any option to continue - only on the certificate error which is 'not recommended'

I viewed the certificate error after I logged in to my account on and it was 'issued by 10.102.10.10' as opposed to VeriSign Class 3 extended validation SSL SGC CA which is the certificate when I opt to Sign into the account.

I have always had this problem since I joined at the beginning of May but assumed it was just a temporary error on the website.

The MyVirgin media page also takes a long time to load.

This is the link to the myvirginmedia option
http://my.virginmedia.com/home/index...tal_HP_MyVM_14

Then I select Sign in
https://my.virginmedia.com/home/signIn
- I get a certificate error

then
I remove the S on https:// and I get the sign on screen
with the VeriSign certificate issued details as mentioned above.

When I log on I get
https://identity.virginmedia.com/vm_...p/login.action - the red page shows loading then I get the certificate with the issued by 10.102.10.10

If I remove the s from https: to be
http://identity.virginmedia.com/vm_sso/idp/login.action
The page shows loading and waiting address link and connecting. The certificate shows Identified by VeriSign and then changes to Virgin Media Ltd (GB)

After about 5 minutes I get a network error
Network Error (tcp_error)
A communication error occurred: ""
The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.

Who can I speak to at Virgin that can resolve this - not sure customer services can assist ?

[Kymmy]

The certificate is fine here