Changed to TIVO - bill change 3 times

[Casbah-Joe]

I recently upgraded to TIVO with an additional V+ HD box, 50 meg BB, Full sky sports & movie package including HD plus telephone bundle and was told my new monthly charge would be £103. I got a new contract stating this. A week later a new contract came through stating £117 ! I called up and was told a discount has been removed with no explanation. The guy said he had re-applied it and my new monthly charge would be £97 !! A new contract came through this morning and it shows it being £103 with a £6 loyalty discount I wonder if anyone knows how long this loyalty discount will be on there for ?

[denphone]

All l can say is you need to be a Einstein to work out Virgin,s billing systems as it so confusing and when you phone up half the staff do not seem to know what you are talking about.

[devilincarnate]

Originally Posted by Casbah-Joe

I recently upgraded to TIVO with an additional V+ HD box, 50 meg BB, Full sky sports & movie package including HD plus telephone bundle and was told my new monthly charge would be £103. I got a new contract stating this. A week later a new contract came through stating £117 ! I called up and was told a discount has been removed with no explanation. The guy said he had re-applied it and my new monthly charge would be £97 !! A new contract came through this morning and it shows it being £103 with a £6 loyalty discount I wonder if anyone knows how long this loyalty discount will be on there for ?

I think that the first one you received was the full price of the bundle without the discount?
The second was with the price that was stated when you took out the new services?
You may receive a new one stating the £97?

Pass in how long the loyalty discount will be there for

This is just me thinking it may help or hinder so if it is the latter I'am sorry