Quote:
Originally Posted by Taliy
Hi i recently tried to get tivo added to my package but i was told i could not get it due to being on a retention deal.
Also i was going to cancel my service due to several problem i had with there service.
Which retentions eventually sorted the problems out admitting it was there fault and reimbursed me for there fault and offered me a deal that convinced me to stay.
While i was having these problem i refused to pay on time until the problems where sorted. At the moment my account is credit and not in arrears.
The problem i had was 3 months with no phone line plus 2 month of no phone line due to the cabinet being over filled and my phone line wire being disconnected to fit new customers confirmed by a engineer plus £45 worth of ppv in one night was charged to my bill last year which a engineer confirmed from the engineers menu that there has been no ppv ordered from my box ever. This was reimbursed. I was not reimbursed for not having the phone line being of after making numerous calls of my mobile only to be put on hold then cut off.
Any advise would be much appreciated.
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I was also refused Tivo... was abroad for just over a month, my services got suspended due to being late paying the bill.
Then when I enquired (as they was offering free installation and discounted activation) I was told that as my services had been suspended on this 1 occasion I now have to have 6 months of payments on time or pay 6 months up front (at about £110 per month) before I am allowed Tivo... despite being a customer for about 5 years or more and having their VIP50 package... and 3 boxes in the house (2 of which are V+)
So now I cant take tivo for a few more months, and have to pay installation and full activation price which is a bit offputting.
not acceptable I dont think... if somebody wants to take the service especially if a loyal customer they should not be refused.
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