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Services: Virgin media XL TV XL PHONE XXL BB and VIRGIN MOBILE
Posts: 47
Free Tivo box installed, but why are some charges showing on contract?
I am on VIP 20 and I was one of the lucky 1000 who had a personalised remote for a free Tivo box.
Install was done fine but the contract sent said £102.55 month and included in this was a Tivo monthly charge which as part of the deal was free for life as long as I remained on XL tv.
Also there is a charge of £15 month for additional Vbox which I no longer have as the Tivo has replaced this.
Surely these charges should not be still included, what should I be charged?
Re: Free Tivo box installed, but why are some charges showing on contract?
Your contract wont show any discounts, additional v boxes show full price on your bill but then with a discount, call CS to confirm the breakdown of your service otherwise you will get a lot of guessed answers on this forum without seeing your bill.
__________________ All comments are my own opinion and not a direct expression of Virgin Media.
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