Couple of billing questions

[BenJSmyth]

I have had my first Tivo box installed since the beginning of Feb and am having a second one installed next Thursday.

I understand on the VIP50 that two Tivo boxes and the VHD box should present a monthly cost of £107.05 - £100.55 + £6.50 for extra with the £3 Tivo removed through extra discount on the VIP50 package. I have received my new billing details today which says the new monthly cost is £110.05.

Can I ignore this figure and be safe to assume that only £107.05 will be taken each month?

Also, the bill now shows Talk International 2 and Talk Mobile 2. Have these services changed as well as they used to just be listed as Talk International and Talk Mobile?

Cheers all!

[BenJSmyth]

And also, if I got rid of the VHD box and just had two Tivo boxes, would my bill reduce by £6.50?

Cheers

[BenJSmyth]

Just wondered if anyone had any ideas on this??

[weesteev]

Originally Posted by BenJSmyth

Can I ignore this figure and be safe to assume that only £107.05 will be taken each month?

No, thats what will be taken. Dont presume anything until you have spoken with CS and they can confirm your bill and what will be taken.

[BenJSmyth]

I have spoken to CS and they have confirmed it will be £107.05. I shall just have to wait for my first bill and see what happens.

Cheers Weesteev

[denphone]

l am looking to see if l should be on a bundle like VIP 50 but need help as to whether this would be the right deal for me so l will copy and paste my last 2 bills which are before tivo and with tivo so l would be grateful for some help so here it goes below

1st bill

You're viewing your bill dated 8 Apr 2011 for £95.55.
Your bill summary This is not a tax invoiceBill date
April
8
Balance brought forward This is the total balance (if any) for any payments you've made or charges you owe from before this bill.
Service
charges This is the charge for all your Virgin Media services or packages this month.
Phone usage charges This is the total amount for all chargeable phone calls you've made before this bill was generated.
Amount due This is the total amount due for this bill. If you have set up a Direct Debit, this will automatically be collected on the date shown below.
£0.00 £93.49 £2.06 £95.55 .Bill breakdown Date / Period Amount
Payment will be collected by Direct Debit on or just after 03 May

Balance brought forward £0.00
Previous bill balance View this bill Tue 08 Mar £90.27
Payment - Thank you Wed 30 Mar -£90.27

Service charges Service charges Terms & Conditions
Includes VAT at the appropriate rate(s) £93.49
Advance charges These are the charges for the services you've subscribed to, all charged a month in advance.
£93.49
Your main services (Provided by Virgin Media Ltd or Virgin Media Payments Ltd) With Virgin Media, you pay for your services one month in advance. If your services are changed during the month, we'll adjust your next bill to reflect that.
For example, if you've replaced a core service that is less or more than what you were previously paying, you'll see that part period adjustment in this section of this bill. When a service is removed, we will refund you for the period you have not used. Similarly, when a new service is added we will charge you from the day you started receiving it, up until the period your last bill covered.
£56.99
Telephone Line Rental
11 April - 10 May £12.99
Loyalty Pack B B / Phone / T V B Sky
11 April - 10 May -£21.00
T V Size: X L
11 April - 10 May £26.00
2 Additional V Box
11 April - 10 May £30.00
V+ HD Box
11 April - 10 May £0.00
Add Set Box(es) Discount
11 April - 10 May -£17.00
Broadband Size: L
11 April - 10 May £26.00
Your premium TV channels (Provided by Virgin Media Entertainment) With Virgin Media Entertainment, you pay for your services one month in advance. If your services are changed during the month, we'll adjust your next bill to reflect that.
For example, if you've replaced a premium service that is less or more than what you were previously paying, you'll see that part period adjustment in this section of this bill. When a premium service is removed, we will refund you for the period you have not used. Similarly, when a new premium service is added, we will charge you from the day you started receiving it, up until the period your last bill covered.
£36.50
Skymovie 2,SkyMovie 1,Sports 1,
11 April - 10 May £29.50
Sports 2
£0.00
SkypremHD
11 April - 10 May £7.00
Phone usage charges £2.06
Phone charges for View detailed usage £1.72
VAT £0.34
VAT on Telephone usage charges at 20% on £1.72

2nd bill


You're viewing your bill dated 9 May 2011 for £286.91.
Your bill summary This is not a tax invoiceBill date
May
9
Balance brought forward This is the total balance (if any) for any payments you've made or charges you owe from before this bill.
Service
charges This is the charge for all your Virgin Media services or packages this month.
Phone usage charges This is the total amount for all chargeable phone calls you've made before this bill was generated.
Amount due This is the total amount due for this bill. If you have set up a Direct Debit, this will automatically be collected on the date shown below.
£0.00 £284.44 £2.47 £286.91 .Bill breakdown Date / Period Amount
Payment will be collected by Direct Debit on or just after 01 June

Balance brought forward £0.00
Previous bill balance View this bill Fri 08 Apr £95.55
Payment - Thank you Wed 27 Apr -£95.55

Service charges Service charges Terms & Conditions
Includes VAT at the appropriate rate(s) £284.44
Refunds and adjustments This is where we show any refunds or adjustments that fall outside of your standard monthly charges. On your first bill, this will include the part month charge for the days or weeks between when you joined us, and the date of the bill.
£11.00
Your main services (Provided by Virgin Media Ltd) With Virgin Media, you pay for your services one month in advance. If your services are changed during the month, we'll adjust your next bill to reflect that.
For example, if you've replaced a core service that is less or more than what you were previously paying, you'll see that part period adjustment in this section of this bill. When a service is removed, we will refund you for the period you have not used. Similarly, when a new service is added we will charge you from the day you started receiving it, up until the period your last bill covered.
-£3.00
Service Interruption
19 April -£10.00
Partial Months Service
20 April - 10 May £7.00
Your premium TV channels (Provided by Virgin Media Entertainment) With Virgin Media Entertainment, you pay for your services one month in advance. If your services are changed during the month, we'll adjust your next bill to reflect that.
For example, if you've replaced a premium service that is less or more than what you were previously paying, you'll see that part period adjustment in this section of this bill. When a premium service is removed, we will refund you for the period you have not used. Similarly, when a new premium service is added, we will charge you from the day you started receiving it, up until the period your last bill covered.
£14.00
Partial Months Service
20 April - 10 May £14.00
Advance charges These are the charges for the services you've subscribed to, all charged a month in advance.
£123.49
Your main services (Provided by Virgin Media Ltd or Virgin Media Payments Ltd) With Virgin Media, you pay for your services one month in advance. If your services are changed during the month, we'll adjust your next bill to reflect that.
For example, if you've replaced a core service that is less or more than what you were previously paying, you'll see that part period adjustment in this section of this bill. When a service is removed, we will refund you for the period you have not used. Similarly, when a new service is added we will charge you from the day you started receiving it, up until the period your last bill covered.
£66.99
Telephone Line Rental
11 May - 10 June £12.99
Phone, TV, Broadband Discount
11 May - 10 June -£14.00
T V Size: X L
11 May - 10 June £26.00
2 Additional V Box
11 May - 10 June £30.00
V+ HD Monthly Fee
11 May - 10 June £0.00
TiVo Monthly Fee
11 May - 10 June £3.00
Add Set Box(es) Discount
11 May - 10 June -£17.00
Broadband Size: L
11 May - 10 June £26.00
Your premium TV channels (Provided by Virgin Media Entertainment) With Virgin Media Entertainment, you pay for your services one month in advance. If your services are changed during the month, we'll adjust your next bill to reflect that.
For example, if you've replaced a premium service that is less or more than what you were previously paying, you'll see that part period adjustment in this section of this bill. When a premium service is removed, we will refund you for the period you have not used. Similarly, when a new premium service is added, we will charge you from the day you started receiving it, up until the period your last bill covered.
£56.50
Skymovie 2,SkyMovie 1,RACINGUK,
11 May - 10 June £49.50
Sports 1,Sports 2
£0.00
SkypremHD
11 May - 10 June £7.00
Other charges This shows any one off costs, like installation or a setup fee.
£149.95
Charges and credits (Provided by Virgin Media Ltd) To be provided by Virgin Media.
£149.95
Manned Installation Charge
20 April £40.00
TiVo Box Installation Credit
20 April -£40.00
TiVo 1TB Box Activation Fee
20 April £149.95
Phone usage charges £2.47
Phone charges for View detailed usage £2.06
VAT £0.41
VAT on Telephone usage charges at 20% on £2.06