5 - 10 working days?!?!

idontpirate · 20-04-2011, 11:26

I had an outstanding balance on my bill from last month which i paid 2 days ago through an instant bank transfer on lloyds which takes 2 hours. They have confirmed that virgin media has the money. I haved phoned them over 20'times since my services have been cut. Ive been told 10 days, 24 hours, 48 hours and 36 hours. Ive been told they didnt habe my money, then ive been told its processing. So im now sat here with no services, unable to work..

What do i do? Obviously, leave them but i need internet today.. This has been a horrible experience. Yes its my fault for not paying it on time but they waythey have handled it and treated me and lied to me is disgusting.

Sorry for any typos, im on my phone

BenMcr · 20-04-2011, 11:32

Virgin do make it clear how long payments take to reach your VM account

This on the back of the bill if you have recieve a paper bill or here http://help.virginmedia.com/system/v...1-E38D58936F90 online

The only way to make sure Virgin get your payment the same day is via a Credit/Debit card payment

carlwaring · 20-04-2011, 12:03

And from that page....

Quote:

Cash - up to 5 working days (or 10 if you pay through your bank).
Internet banking/Bank transfers - up to 5 working days.

So, unfortunately, it's all your fault in this case.

weesteev · 20-04-2011, 12:42

They technically wont have your money until its processed. Payment accounts and the billing system are separate entity's, you are relying on an administration team linking a payment to a bank account to your billing account and updating it manually, this is why there is a 10 day lead time. If your service is restricted and you need to make a payment then the best option is credit/debit card for the quickest restoration of services. If this isnt an option then I would suggest paying cash/card at a Paypoint (or whatever they are called these days). That would get you back on around 48 hours worst case scenario.

Meanwhile, your services would stay restricted but you would be refunded the cost of service during that restriction time as soon as your back online. This is done automatically and is pro-rated to your next bill.

Might be worth setting up a DD, saves money (£5 per month!) and you can manage your account on My Virgin Media as well... makes sense seen as you use Internet Banking?

heero_yuy · 13-05-2011, 09:10

I've accidentally ended up in the same boat as the OP with my services curtailed. Hardly watch the telly so that's not really an issue. If I pay at the VM website with my debit card what's the typical time to restore services? Site suggests about 12 hours but since I'll be paying tomorrow first thing (Saturday) would there be any additional delay?

Fortunatly I have other backup access to the net via a 3G dongle and at worst a virgin.net dial-up but some of the ntlworld.com e-mail accounts are blocked. (Though not the virgin.net one I dialed into yesterday and unblocked

)

BenMcr · 13-05-2011, 10:55

If you pay online full restart should be within 24 hours (as an absolute maximum) - this is the same as paying through an agent. Usually TV and BBI come on quickly, it's the phoneline that takes the time

Paying on Saturday won't affect the timings

heero_yuy · 13-05-2011, 11:15

Quote:

Originally Posted by BenMcr

If you pay online full restart should be within 24 hours (as an absolute maximum) - this is the same as paying through an agent. Usually TV and BBI come on quickly, it's the phoneline that takes the time

Paying on Saturday won't affect the timings

Thanks for the info.

It's the unblocking of the ntlworld.com mail box(es) that's the prime concern though getting the Discovery channels back on the telly will be nice.