So, after requesting my payment date be moved forward by 1 day and having it moved by 1 week I now appear to have received conflicting bills. And was hoping that a kind British VM employee could help via PM as India are, as usual, a waste of time.
Rough synopsis : Payment date was 14th asked for it to be 15th (payday) but ended up with 21st. Paper bill sent to me for the usual amount to be taken on 14th. Changed to E-billing. Had a new re-totalled electronic bill for usual + 1 week to be taken on 21st. Rang India a couple of days ago and said "Hang on, I've got 2 bills here. Don't even think of taking money on both occasions" to which I was told "Don't worry. We will only take it on 21st". Fine. Happy with that.
Today, to no surprise, (14th) VM took their money as they usually would before I requested a payment date change. Rand India back to ask WTF is going on and they said they would now only take the remainder on the new date (21st). I told them how the previous conversation with them went down and they said "Oh, they had it all wrong". Yeah. Plainly, not for the first time.
Trouble is definitely afoot at the Circle-K
So, basically, I have 2 bills. One paper, which has just been taken from my account and one electronic which, if I go on VM's previous levels of service, no doubt will also be taken on 21st for the full amount.
I've informed India that if VM take their money twice then I will be charging them a administration fee composed of what my bank will charge me and also my time taken to sort out VM's mistake.
Please can a helpful British based agent check this out for me via PM?
Many thanks for reading.
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