Cost of BB upgrade

jamiefrost · 09-02-2011, 10:22

Could someone confirm the cost of the upgrade from XL to XXL?

Currently have

XL Phone
XL TV with V+ and additional V box
XL BB
V stuff extra (£5 month)

Changed this to XXL BB and removed V stuff extra as it is free with XXL BB. No installation charge or activation fee which was great.

I was quote an increase of £1.50 over the phone which matched the website (I think this was before the March / April increase went on).

Just got a letter with the new T&C's showing £89 per month

Phone up to be told is shows the price is was expecting and the new contract may be a miss-print or discount may not be shown?

I have no problem phone next month if the bill is incorrect just concerned that the new contract shows the wrong costs.

Thanks

Jamie

weesteev · 09-02-2011, 10:33

If its a contract letter you have received it will specify that nay discount costs are not included, this would explain the higher cost.

jamiefrost · 09-02-2011, 11:40

Thanks

Not sure why can't put the discounts on the letter to save confusion?

JJ

weesteev · 09-02-2011, 12:41

Quote:

Originally Posted by jamiefrost

Thanks

Not sure why can't put the discounts on the letter to save confusion?

JJ

Because the contract states the contractual length of service (12-18 months) whereas offers can vary from 3-6-9-12 months to ongoing. Your contract will cover the physical installation of services and not a bundle cost.

jamiefrost · 09-02-2011, 13:14

Understood, but it does cause confusion when the contract states a monthly service charge of £X with no reference to the actual costs you will pay.

JJ