02-09-2010, 19:06
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#1
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cf.member
Join Date: Jun 2003
Location: Kent, SE London
Age: 79
Services: Virgin 10MB, XL TV. Internet radio (Logik, Blik, Intempo & music Pal), Freeview, Skype.
Posts: 50
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Broadband size M query.
I'm paying £20.50 per month for size M broadband. I have a virgin phoneline, £11.99. also a loyalty discount £-19.50. XL TV £24.50 & £5.50 for V+Hd box.
Is the £20.50 for BB correct? I see the cost for XL BB is £20. I can't find the price for size M BB on the website. I don't like phoning them if it's avoidable.
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02-09-2010, 19:08
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#2
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Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Nokia N8
Posts: 19,282
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Re: Broadband size M query.
Size M no longer exists as it used to be 2Mb which they upgraded to 10Mb last year with a slightly harsher traffic management than L 10Mb.
I would call up tomorrow after 0800 as only over the phone will you be offered the best deal.
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03-09-2010, 09:46
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#3
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cf.geek
Join Date: Oct 2009
Posts: 714
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Re: Broadband size M query.
Quote:
Originally Posted by drdaws
I'm paying £20.50 per month for size M broadband. I have a virgin phoneline, £11.99. also a loyalty discount £-19.50. XL TV £24.50 & £5.50 for V+Hd box.
Is the £20.50 for BB correct? I see the cost for XL BB is £20. I can't find the price for size M BB on the website. I don't like phoning them if it's avoidable.
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Yes that is the correct price for BB M BEFORE your discount is applied.
You cannot compare this price with the BB L £20 price as the £20 price is a discounted price. The billed price for BB L is £25.
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04-09-2010, 23:21
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#4
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cf.mega poster
Join Date: Jun 2003
Location: Huthwaite, Nottinghamshire
Services: VM 10Mb, TU, 1xSky HD, 2xSky+ (HD,all packs, sports & movies) 2xDVD PVR's, Freesat Freeview & other
Posts: 4,533
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Re: Broadband size M query.
I have a similar query over the price of Broadband. VM complaints person quotes Broadband prices that are nothing like the prices displayed on the VM website. The website seems to suggest that Broadband prices are:
size L £12.50 pm
size XL £20.00 pm
size XXL £28.00 pm
If these are not the correct prices then what should they be and where can I find a price list that shows the correct prices?
__________________
Please put brain in gear before posting.
There is no such thing as the average man (or woman).
DigiGuide - the best by far source for planning your TV viewing http://getdigiguide.com/?p=1&r=11440
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05-09-2010, 10:32
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#5
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cf.geek
Join Date: Oct 2009
Posts: 714
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Re: Broadband size M query.
Quote:
Originally Posted by ian@huth
I have a similar query over the price of Broadband. VM complaints person quotes Broadband prices that are nothing like the prices displayed on the VM website. The website seems to suggest that Broadband prices are:
size L £12.50 pm
size XL £20.00 pm
size XXL £28.00 pm
If these are not the correct prices then what should they be and where can I find a price list that shows the correct prices?
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Those are the prices after bundle discounts are applied.
Every bill will have BB prices as follows and a discount line which will reduce the effective price to what you quote:
BB M £20.50
BB L £25
BB XL £37
BB XXL £45
If you would care to detail the Advances Charges from your bill here, including all discount lines, someone will explain further if required.
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05-09-2010, 14:36
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#6
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cf.mega poster
Join Date: Jun 2003
Location: Huthwaite, Nottinghamshire
Services: VM 10Mb, TU, 1xSky HD, 2xSky+ (HD,all packs, sports & movies) 2xDVD PVR's, Freesat Freeview & other
Posts: 4,533
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Re: Broadband size M query.
Quote:
Originally Posted by RobboEdin
Those are the prices after bundle discounts are applied.
Every bill will have BB prices as follows and a discount line which will reduce the effective price to what you quote:
BB M £20.50
BB L £25
BB XL £37
BB XXL £45
If you would care to detail the Advances Charges from your bill here, including all discount lines, someone will explain further if required.
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I am not talking about what it says on my bill. I would like to see the actual prices that are advertised for all to see. I cannot find any mention of the prices that you are quoting anywhere.
Are Virgin Media deliberately concealing prices for some reason?
---------- Post added at 14:36 ---------- Previous post was at 12:36 ----------
I have not been on the site much in the past few years. I was a regular in the old NTLWorld days and start of the Cableforum site. I must say that the attitudes of some Virgin Media staff and some Team members has changed quite a bit. Not to the good I must say.
Having looked through several billing threads it would appear that Virgin Media don't publish a full price list. Correct me if I'm wrong!
Looking at my bill it says that I get a £15.05 loyalty discount. Using the charges on the VM website this loyalty discount is only £2.65 (taking website prices away from my bill prices) This seems engineered to make it appear that you are getting a massive discount.
It is about time that Virgin Media was honest and upfront about the cost of its services.
__________________
Please put brain in gear before posting.
There is no such thing as the average man (or woman).
DigiGuide - the best by far source for planning your TV viewing http://getdigiguide.com/?p=1&r=11440
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05-09-2010, 15:12
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#7
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cf.addict
Join Date: Jan 2005
Location: teesside
Services: Virgin media, tv, telephone, cable bb, 10mb
Posts: 137
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Re: Broadband size M query.
Quote:
Originally Posted by ian@huth
I am not talking about what it says on my bill. I would like to see the actual prices that are advertised for all to see. I cannot find any mention of the prices that you are quoting anywhere.
Are Virgin Media deliberately concealing prices for some reason?
---------- Post added at 14:36 ---------- Previous post was at 12:36 ----------
I have not been on the site much in the past few years. I was a regular in the old NTLWorld days and start of the Cableforum site. I must say that the attitudes of some Virgin Media staff and some Team members has changed quite a bit. Not to the good I must say.
Having looked through several billing threads it would appear that Virgin Media don't publish a full price list. Correct me if I'm wrong!
Looking at my bill it says that I get a £15.05 loyalty discount. Using the charges on the VM website this loyalty discount is only £2.65 (taking website prices away from my bill prices) This seems engineered to make it appear that you are getting a massive discount.
It is about time that Virgin Media was honest and upfront about the cost of its services.
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 Well put Ian... will be interesting to see some replies to your views. 
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06-09-2010, 06:15
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#8
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cf.member
Join Date: Sep 2010
Posts: 6
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Re: Broadband size M query.
i have no knowldge about this this but i understand more from these reply and queries
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06-09-2010, 09:30
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#9
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cf.mega poster
Join Date: Jun 2003
Location: Huthwaite, Nottinghamshire
Services: VM 10Mb, TU, 1xSky HD, 2xSky+ (HD,all packs, sports & movies) 2xDVD PVR's, Freesat Freeview & other
Posts: 4,533
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Re: Broadband size M query.
Received an interesting phone call from the higher levels of Virgin Media first thing this morning. Will wait with interest to see how this develops.
__________________
Please put brain in gear before posting.
There is no such thing as the average man (or woman).
DigiGuide - the best by far source for planning your TV viewing http://getdigiguide.com/?p=1&r=11440
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