22-08-2010, 00:41
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#1
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cf.addict
Join Date: Aug 2006
Location: Loftus, Cleveland
Posts: 100
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Canceling my VM.
Hi all, I am going to cancel my VM account ( bb,phone & tv ) what is the way to cancel it please.
Thanks.
Mike.
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22-08-2010, 00:42
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#2
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cf.mega poster
Join Date: Mar 2007
Posts: 4,603
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Re: Canceling my VM.
Ring 150 from your landline and choose the option for "Thinking of leaving us" and you will be put through to disconnections 
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22-08-2010, 00:53
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#3
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cf.addict
Join Date: Aug 2006
Location: Loftus, Cleveland
Posts: 100
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Re: Canceling my VM.
Thanks Ben for that fast reply, I'll do that 1st thing monday morning, would it also help if I wrote to them ? if so is this the address:
Virgin media ltd
Virgin media Cancelation Team
PO box 333
Matrix Court
Swansea
SA2 9BB
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22-08-2010, 00:55
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#4
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cf.mega poster
Join Date: Mar 2007
Posts: 4,603
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Re: Canceling my VM.
You shouldn't need to write to them, as long as you are not locked in a contract no
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22-08-2010, 01:03
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#5
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cf.addict
Join Date: Aug 2006
Location: Loftus, Cleveland
Posts: 100
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Re: Canceling my VM.
ok thanks Ben, I'm sure I'm not "locked in a contract" I have been with vm since 2006.
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22-08-2010, 09:28
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#6
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mallemaroking
Join Date: Jan 2010
Location: Edinburgh
Services: Sky Tv, sky broadband - since 22 June 2011..oh, and a phone
Posts: 1,262
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Re: Canceling my VM.
Don't forget it is 1 month's notice.
__________________
The opinions I express are not my own, I stole them, blame the other guy
and as mentioned in a comment
Not helpful.Far better not to post if you cannot push matter forwards.
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22-08-2010, 10:17
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#7
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Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Nokia N8
Posts: 19,282
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Re: Canceling my VM.
Just ring up on Monday and follow what has been said above and choose the option "thinking of leaving us" do not bother with the letter as it will take longer and if you send that as well you might confuse the issue.
Why are you leaving have you received a better offer as they could try to match it for you.
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22-08-2010, 10:20
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#8
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cf.addict
Join Date: Aug 2006
Location: Loftus, Cleveland
Posts: 100
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Re: Canceling my VM.
The reason I'm leaving is, my son is moving out and the bb, tv is his, so me & the wife will stay on freeview.
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22-08-2010, 10:24
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#9
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Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Nokia N8
Posts: 19,282
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Re: Canceling my VM.
Quote:
Originally Posted by mike @ home
The reason I'm leaving is, my son is moving out and the bb, tv is his, so me & the wife will stay on freeview.
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Is the account in his name or yours as the account holder will have to call to cancel.
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22-08-2010, 10:33
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#10
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cf.addict
Join Date: Aug 2006
Location: Loftus, Cleveland
Posts: 100
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Re: Canceling my VM.
He gives his mam the money and she uses her bank card for the account.
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22-08-2010, 10:35
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#11
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Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Nokia N8
Posts: 19,282
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Re: Canceling my VM.
Quote:
Originally Posted by mike @ home
He gives his mam the money and she uses her bank card for the account.
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Is the account in her name then if so she will have to call to cancel it for him.
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16-09-2010, 19:21
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#12
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cf.member
Join Date: Mar 2010
Location: Belfast, Norn Iron
Services: Virgin VIP
Posts: 21
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Re: Canceling my VM.
Didnt want to start a new thread, so ill just add onto this.
Im moving out of my mums house, im on VIP 50, account is in my name. Am I able to transfer the account into her name? and change the package? as she doesnt want the movies or sports and wouldnt need the internet. The place im moving into isnt in a VM area so Im unable to transfer my package to my new house.
Thanks
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16-09-2010, 19:25
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#13
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Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Nokia N8
Posts: 19,282
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Re: Canceling my VM.
Quote:
Originally Posted by mikey2004
Didnt want to start a new thread, so ill just add onto this.
Im moving out of my mums house, im on VIP 50, account is in my name. Am I able to transfer the account into her name? and change the package? as she doesnt want the movies or sports and wouldnt need the internet. The place im moving into isnt in a VM area so Im unable to transfer my package to my new house.
Thanks
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Does your contract still have any time to run or have you been installed over 12 months as otherwise you would have to pay an early disconnection fee, if you are not in contract then read below.
You can do a Transfer of Responsibility which would cost £20 and then she would also start a brand new contract with a new account number and with whatever services she wanted.
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16-09-2010, 19:41
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#14
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cf.member
Join Date: Mar 2010
Location: Belfast, Norn Iron
Services: Virgin VIP
Posts: 21
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Re: Canceling my VM.
Thanks for the quick reply, ive been on VIP since 2007 but I was offered 50mb broadband deal about 3 months ago, where it was free for 6 months and the next 6 months was £5.01 per month, so I have no problem paying up the contract of the 50mb as it only comes to £30.06
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16-09-2010, 19:44
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#15
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mallemaroking
Join Date: Jan 2010
Location: Edinburgh
Services: Sky Tv, sky broadband - since 22 June 2011..oh, and a phone
Posts: 1,262
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Re: Canceling my VM.
wooohhh..phone up for me...and ask for same deal for me 
__________________
The opinions I express are not my own, I stole them, blame the other guy
and as mentioned in a comment
Not helpful.Far better not to post if you cannot push matter forwards.
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