Virgin Bad value?

[Peter_]

Originally Posted by Peil

Surely by the company having a message saying that calls may be recorded then both parties are put on notice - thereby freeing you from the obligation to notify the call agent that the call may be recorded?

No if you want to record an agent in case you feel you may need proof of what was spoken about on the call then you must inform the agent who can decide if they want to continue with the call or pass you to another agent.

I personally would not have any issue as I am just doing my job and have nothing to hide.

Though I would not let you ask leading questions, if you did then I would ask you to refrain and any repetition would have me then you advising that the call may have to be terminated.

[jagxfr]

All installed and well chuffed, picture quality is very good at least if not slightly better than Sky. Just got to get used to the new menu structure. Oh and got 2 Samsung boxes.

---------- Post added at 18:29 ---------- Previous post was at 17:12 ----------

Had tv installed as stated above, They have dropped my BB speed as part of the package. How do I know if I am on the new phone package.

Just phoned 150 and was told (without asking who I was) wait 24 hours before you start using the phone.

I would presume if they have activated the TV and the BB speed has been lowered surely the unlimited calls should be as well.

Gonna use the phone as unlimited and argue with them later if they bill me for calls

[beeman]

Originally Posted by jagxfr

Gonna use the phone as unlimited and argue with them later if they bill me for calls

Just a reminder the "unlimited" calls are limited to a maximum of 60 minuites per call/at a time, after 60 minuites you will bee charged, however you simply have to hang up and call again and a new 60 minuites starts

[ian@huth]

I know a lot of companies, Government Departments, etc that automatically record all calls. Once the call is terminated there is the option to archive or delete the call. In a number of centres pressing the archive button forwards the recording to a section leader / manager for the final decision on archiving.