Retention suggestions

MojoUK · 15-08-2010, 15:18

Sorry about the thread title, but that was the best I could think of that'll explain what I'm after. My contract is due to end at the end of this month (August), & was wondering the best way to negotiate getting the best deal with Virgin in order to stay with them, if that makes sense. This is my current list of charges:

Main services (Provided by Virgin Media Ltd or Virgin Media Payments Ltd) £89.99

Description Date/period Amount
Telephone Line Rental 27 July - 26 August £11.99
Payment Handling Charge 27 July - 26 August £5.00
Talk Anywhere 800 27 July - 26 August £29.00
Triple Saving 27 July - 26 August £-13.00
Call Displ 27 July - 26 August £2.00
Fully Itemised Billing 27 July - 26 August £0.00
T V Size: X L 27 July - 26 August £24.50
1 Additional V Box 27 July - 26 August £15.00
V+ HD Box 27 July - 26 August £0.00
Add Set Box(es) Discount 27 July - 26 August £-9.50
Broadband Size: L 27 July - 26 August £25.00

Thanks in advance.

vanman · 15-08-2010, 15:54

Quote:

1 Additional V Box 27 July - 26 August £15.00
Add Set Box(es) Discount 27 July - 26 August £-9.50

well for a start you can pay the £49 for the v box instead of paying monthly for it

BenMcr · 15-08-2010, 15:59

Eh? That's the £5.50 additional box fee that is always payable

---------- Post added at 15:59 ---------- Previous post was at 15:57 ----------

The original poster is only £1 off the current price for services which isn't that bad going really!

The main things are to sign up for Direct Debit which would save £5 a month, and also check whether being on Talk Anywhere 800 is the best value e.g can it be reduced to 400 or 200 mins?

vanman · 15-08-2010, 16:28

as you see i got -3.50 for Payment Handling Charge no £1.25 paper charge £-5.00 Discount With Family Pack

Advance charges
£61.49
Main services (Provided by Virgin Media Ltd or Virgin Media Payments Ltd)
£61.49

Description
Date/period
Amount
Line Rental
02 August - 01 September
£11.99
Payment Handling Charge
02 August - 01 September
£5.00
Phone, Tv, Broadband Discount
02 August - 01 September
£-14.00
Payment Handling Charge Credit
02 August - 01 September
£-3.50
TV Size: X L
02 August - 01 September
£24.50
1 Add Set Top Box(es)
02 August - 01 September
£15.00
Add Set Box(es) Discount
02 August - 01 September
£-9.50
Discount With Family Pack
02 August - 01 September
£-5.00
Broadband Size: X L
02 August - 01 September
£37.00
.................................................. .................................................. .................................................. ........................
add your Talk Anywhere 800 27 July - 26 August £29.00 and your
Call Displ 27 July - 26 August £2.00.............makes it 92.49

MojoUK · 15-08-2010, 16:34

Blimey, didn't realise what I had was a good deal.

So, if I reduce the phone down to 400, that leaves us with 6hrs 40min to play with each month. Don't need to increase BB, as I don't download movies etc., so it's pointless increasing that. We have the full tv channels, barring premium channels, so no need for any more. Would we be worse off if we went onto a VIP package?

Other than that, there's not much else I can think of.

BenMcr · 15-08-2010, 16:57

Quote:

Originally Posted by vanman

£-5.00 Discount With Family Pack

Discount With Family Pack
02 August - 01 September
£-5.00

Really you shouldn't be getting that - it's a hangover from the old billing system and should have been removed

vanman · 15-08-2010, 17:04

Quote:

Originally Posted by BenMcr

Really you shouldn't be getting that - it's a hangover from the old billing system and should have been removed

oh well you don't tell them and i wont tell them and it be fine don't worry

MojoUK · 15-08-2010, 18:43

Ok, another suggestion. How about, having phone reduced to Talk Anywhere 400, from 800, & getting Sky Movies Collection package for free? Is that asking too much, or sound a good deal, providing Virgin agree to it?

speedfreak · 15-08-2010, 18:57

Quote:

Originally Posted by vanman

oh well you don't tell them and i wont tell them and it be fine don't worry

I've reported this to VM and they are now looking in to it

RobboEdin · 15-08-2010, 20:07

Quote:

Originally Posted by MojoUK

Ok, another suggestion. How about, having phone reduced to Talk Anywhere 400, from 800, & getting Sky Movies Collection package for free? Is that asking too much, or sound a good deal, providing Virgin agree to it?

That's asking too much! Your asking for a reduction in phone charges of £12 to fund a £19.50 Movies Collection.

MojoUK · 15-08-2010, 20:36

Yeh, & I'm also getting Virgin to convince me to stay with them for another year!

Peter_ · 15-08-2010, 20:47

Quote:

Originally Posted by MojoUK

Ok, another suggestion. How about, having phone reduced to Talk Anywhere 400, from 800, & getting Sky Movies Collection package for free? Is that asking too much, or sound a good deal, providing Virgin agree to it?

I kind of doubt that as that would be quite a loss of revenue.

MojoUK · 15-08-2010, 22:12

Ok, so not much is available to me then, apart from reducing Talk Unlimited to 400. Wonderful!

---------- Post added at 21:48 ---------- Previous post was at 21:33 ----------

Ok, had a look on Sky, and come up with this:

Sky TV
------
Variety Pack £48.50 Monthly
Children's Pack
Knowledge Pack
Style & Culture Pack
Music Pack
News & Events Pack
Movies 1
Movies 2
Sports 1
Sports 2
------------------------------------------------------------
Sky boxes
---------
Sky+HD box FREE
HD Pack £10 Monthly

Additional Boxes
----------------
Standard Sky box FREE
Multiroom subscription £10 Monthly
Standard set-up FREE
------------------------------------------------------------
Sky Broadband & Talk
--------------------
Broadband Unlimited £7.50 Monthly
Talk Unlimited £5 Monthly
Sky Talk Line Rental £11 Monthly
Voicemail 1571 FREE
Withhold number FREE
Caller display FREE
Line Rental set-up £39 One-off
------------------------------------------------------------
Total
-----
Monthly total £92
One-off total £39

---------- Post added at 22:12 ---------- Previous post was at 21:48 ----------

And after a bit of editing, this is more or less the same as what we get on Virgin:

Sky TV
------
Variety Pack £35 Monthly
Children's Pack
Knowledge Pack
Style & Culture Pack
Music Pack
News & Events Pack
ESPN
------------------------------------------------------------
Sky boxes
----------
Sky+HD box FREE
HD Pack £10 Monthly

Additional Boxes
----------------
Standard Sky box FREE
Multiroom subscription £10 Monthly
Standard set-up FREE
------------------------------------------------------------
Sky Broadband & Talk
---------------------
Broadband Unlimited £7.50 Monthly
Talk Unlimited £5 Monthly
Sky Talk Line Rental £11 Monthly
Voicemail 1571 FREE
Withhold number FREE
Caller display FREE
Line Rental set-up £39 One-off
------------------------------------------------------------
Total
-----
Monthly total £78.50
One-off total £39

A saving of approx. £10 per month.

BenMcr · 15-08-2010, 22:26

Actually it's not. You are on Talk Anywhere. There is no equivalent package on Sky.

The package you have selected on Sky is Talk Unlimited. Virgin's version of that is £7.95

So if you swapped to that on Virgin your bill would go down by £21.05

MojoUK · 15-08-2010, 22:43

Ah, ok.

So I could reduce it to TA 400 like I said, that'll at least reduce it a little, as we have to have TA, as we call mobiles a lot of the time, & the TU doesn't cover mobiles, unless you have the TM add-on, but that only saves 33% on mobile calls. Apart from that, I can't see anything else that can be done.