Can anyone help explain my bill?

[foddy]

Can anyone help explain my bill?

11.99 Line rental
-9.50 Phone, TV & BB Bundle Saving
0.00 Talk Weekends
24.50 TV Size XL
15.00 V+ HD Box
0.00 ADD V Box Upgrade
37.00 Broadband Size XL
-12.00 BB XL for price of BB L Bundle
1.25 Paper Bill Charge

Firstly, 37 - 12 = 25, which is more than BB XL! It seems like BB XXL is only £3 more, or would I lose another discount somewhere else?

Secondly what's the £15 V+ charge, I thought it was part of the XL package. If I call in to get this changed, will it commit me to a contract, perhaps preventing me from upgrading to Tivo when it's out?

I just had a look at the bundle calculator, and it seems like I'm paying WAY too much! Any advice?

Thanks!

[Digital Fanatic]

Originally Posted by foddy

Can anyone help explain my bill?

11.99 Line rental
-9.50 Phone, TV & BB Bundle Saving
0.00 Talk Weekends
24.50 TV Size XL
15.00 V+ HD Box
0.00 ADD V Box Upgrade
37.00 Broadband Size XL
-12.00 BB XL for price of BB L Bundle
1.25 Paper Bill Charge

Firstly, 37 - 12 = 25, which is more than BB XL! It seems like BB XXL is only £3 more, or would I lose another discount somewhere else?

Secondly what's the £15 V+ charge, I thought it was part of the XL package. If I call in to get this changed, will it commit me to a contract, perhaps preventing me from upgrading to Tivo when it's out?

I just had a look at the bundle calculator, and it seems like I'm paying WAY too much! Any advice?

Thanks!

Call Customer Care to get the V+ charge removed.. they may ask for a conversion fee to do this, but I'm guessing you've been paying £15 for a while? In that case they may waive that and make it FOC.

Ask them about XXL pricing too as I'm sure you will still get a bundle discount

[foddy]

Originally Posted by Digital Fanatic

Call Customer Care to get the V+ charge removed.. they may ask for a conversion fee to do this, but I'm guessing you've been paying £15 for a while? In that case they may waive that and make it FOC.

Ask them about XXL pricing too as I'm sure you will still get a bundle discount

Thanks. I'll see what they say.

---------- Post added at 08:13 ---------- Previous post was at 07:47 ----------

Originally Posted by foddy

Thanks. I'll see what they say.

They said BB XL was still £37, and BB XXL £45. That's not what the website says.

[arkwright23]

Originally Posted by foddy

Can anyone help explain my bill?

11.99 Line rental
-9.50 Phone, TV & BB Bundle Saving
0.00 Talk Weekends
24.50 TV Size XL
15.00 V+ HD Box
0.00 ADD V Box Upgrade
37.00 Broadband Size XL
-12.00 BB XL for price of BB L Bundle
1.25 Paper Bill Charge

Firstly, 37 - 12 = 25, which is more than BB XL! It seems like BB XXL is only £3 more, or would I lose another discount somewhere else?

Secondly what's the £15 V+ charge, I thought it was part of the XL package. If I call in to get this changed, will it commit me to a contract, perhaps preventing me from upgrading to Tivo when it's out?

I just had a look at the bundle calculator, and it seems like I'm paying WAY too much! Any advice?

Thanks!

-12.00 BB XL for price of BB L Bundle is correct. BBXL is £37 and BBL is £25.

[jenzo]

I have had this kind of conversation with customer services. They claim the prices on the net are individual product prices and bundle prices differ. So if you were only after 1 product TV,BB etc. you would get it at the web price. Once you start bundling stuff, they create a parallel universe and pluck prices and discounts out of the air.

Not complaining as I have always done well with them.