payment handling charge

[the-cable-guy]

Originally Posted by Haggis23

Strange...VM don't do lifetime offers...All bundles are ongoing offers.

VM also, as a rule, don't offer favouritism to any customers - if you don't pay by DD you should pay the charge just like everyone else does.

That sounded harsh..didn't mean to!

well after various phone calls to VM they'v now removed the charges again, as was the agreement after they ripped me off.

---------- Post added at 01:50 ---------- Previous post was at 01:49 ----------

Originally Posted by Haggis23

I understand...but you did move house and started a new contract with fresh terms.

Bes thing to do is just pay by DD...if there is some kind of cock up...then you always have the indemnity process guaranteed.

? why so they can rip me off once more ! no thank you

How can they rip you off when tyou can claim your dd payments back anyways

[yorkshireborn]

the handling charge is a disgrace the funny thing is VM don't handle it the bank does not one single VM employee handles the money u pay.

[BenMcr]

At least they give you the option. Companies like TalkTalk, be broadband and others will only allow payment via Direct Debit (or Debit/Credit Card). No bank account, no service

However the shops that have a pay point take a cut of money they collect so Virgin Media have to make that money back some how

[the-cable-guy]

Originally Posted by darthlinux

How can they rip you off when tyou can claim your dd payments back anyways

its not black & white it took me over a year to sort it out so its not that easy at all.

[sparky621]

Originally Posted by the-cable-guy

its not black & white it took me over a year to sort it out so its not that easy at all.

It shouldn't have taken a year to get your money back. The banks can reverse the payment in seconds. I know because I had to do it after VM charged me twice in 2 weeks after the billing system merge.

Trying to convince CS that the money shouldn't have been taken in the first place, well thats a different matter!

[CountZer0]

I'm with the OP. Telewest/NTL/Virgin have proved to me on more than one or two occasions that they art incapable of charging the correct amount to DD.

For this reason and this reason alone I'll take the non-DD fee (which is BS when you pay online IMHO) for the privilege of being able to check and query my bill before they tray and take money from me.

Once they take your money, no matter what the DD guarantee is, it's a struggle and pain to get it back and get your bill corrected. So I pay the fee and if there's a problem with my bill I argue with Virgin before I pay them. I also find then much more responsive when they don't already have my money.

[the-cable-guy]

Originally Posted by sparky621

Trying to convince CS that the money shouldn't have been taken in the first place, well thats a different matter!

hence the problem

---------- Post added at 02:19 ---------- Previous post was at 02:17 ----------

Originally Posted by CountZer0

I'm with the OP. Telewest/NTL/Virgin have proved to me on more than one or two occasions that they art incapable of charging the correct amount to DD.

For this reason and this reason alone I'll take the non-DD fee (which is BS when you pay online IMHO) for the privilege of being able to check and query my bill before they tray and take money from me.

Once they take your money, no matter what the DD guarantee is, it's a struggle and pain to get it back and get your bill corrected. So I pay the fee and if there's a problem with my bill I argue with Virgin before I pay them. I also find then much more responsive when they don't already have my money.

i agree i mean if i just didnt want to pay by DD then that would be a different matter, but for them to change me for their mistake is wrong. also they cant justify removing this discount just because i moved house.