18-07-2008, 16:07
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#1
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cf.mega poster
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payment handling charge
i have not long moved house & cuz of a massive cock up on VM's part iv not had to pay the payment handling charge. however now they'v whacked it back on without even telling me until my bill just arrived. after being on the phone to them just they refuse to remove the charge unless i agree to pay by DD which i wont as NTL, Telewest & VM all cocked it up in the past. i feel that its unfair that i have to pay £5 p/m for their mistakes. iv gotten this discount for well over a year & now cuz iv moved house they removed it as they did with another discount, however they have reinstated the other discount but wont with the payment handling charge. is there owt that i can do about this or ? as im not happy with paying this charge. i asked to speak to their manager & they hung up on me . . . great customer service there VM 
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VM 4MB Broad Band - Scientific Atlanta EPC2100R2, VM XL TV - Samsung SMT-2110C, VM FTA Analogue TV, Sky Digital FTV TV - Sony VTX-S760U & Raven Zone 2 Mini Dish, Freeview - Echostar T-101 FTA 
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18-07-2008, 18:04
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#2
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Join Date: May 2008
Location: Wales.
Services: Virginmedia
Posts: 163
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Re: payment handling charge
You do know that the £5 handling charge is rising to £6 per month?
There is not a thing you can do about this charge I have tried.I now pay by DD.However you can instruct your bank on what not to do and what to do with DD payments.
There maybe a way to stop this charge,not sure though.
You can now do online banking and pay bills that way.I would check with VM if the charge is still put on your bill if you pay via online banking.Or if you pay via check.
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18-07-2008, 18:59
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#3
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[CENSORED]
Join Date: Apr 2005
Location: Wolverhampton
Age: 30
Services: Virginmedia - XL:BB XL:TV M:Phone
Posts: 1,428
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Re: payment handling charge
Quote:
Originally Posted by Jelly Bean
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You can now do online banking and pay bills that way.I would check with VM if the charge is still put on your bill if you pay via online banking.Or if you pay via check.
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No, the only way to stop it is to pay by DD.
It still applys if you pay for inet banking, pay by CC via ebilling, pay by CC over the phone, or a recurring CC payment
Quote:
Originally Posted by Jelly Bean
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There maybe a way to stop this charge,not sure though.
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Have a moan to customer relations, and they might drop your bill by that amount
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18-07-2008, 19:44
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#4
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cf.mega poster
Join Date: Nov 2006
Location: Manchester
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Re: payment handling charge
Quote:
Originally Posted by Jelly Bean
You do know that the £5 handling charge is rising to £6 per month?
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And what is your source of this?
---------- Post added at 19:44 ---------- Previous post was at 19:37 ----------
Quote:
Originally Posted by v0id
Have a moan to customer relations, and they might drop your bill by that amount
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Even Customer Relations cannot remove the charge completely.
Depending on the combination you may get on a Customer Relations bundle that is £5 less.
If however you are already on a CR bundle, they will not remove the charge in full
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Last edited by BenMcr; 18-07-2008 at 19:55.
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19-07-2008, 02:16
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#5
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Re: payment handling charge
they wont remove it now period, what i find strange however is that if i hadnt moved house i wouldnt have to pay it.
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Last edited by the-cable-guy; 19-07-2008 at 03:13.
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19-07-2008, 03:08
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#6
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cf.mega poster
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Re: payment handling charge
As with anything else, if you are on an valid offer and it is withdrawn from sale, you would probably be allowed to stay on it.
If however you move house, you can only take up those offers which are still around
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19-07-2008, 03:13
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#7
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Re: payment handling charge
yeah but i was promised that discount for life & no one said any of this when i said that i was moving.
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19-07-2008, 10:40
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#8
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cf.mega poster
Join Date: May 2006
Posts: 2,370
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Re: payment handling charge
You was offered that when it was NTL as its now VM they have certian offers and thats it
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19-07-2008, 11:30
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#9
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cf.mega poster
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Re: payment handling charge
no i wasnt i was offered it when it was VM
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19-07-2008, 16:39
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#10
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cf.addict
Join Date: Jul 2008
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Re: payment handling charge
Quote:
Originally Posted by the-cable-guy
no i wasnt i was offered it when it was VM
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Strange...VM don't do lifetime offers...All bundles are ongoing offers.
VM also, as a rule, don't offer favouritism to any customers - if you don't pay by DD you should pay the charge just like everyone else does.
That sounded harsh..didn't mean to! 
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 Haggis =]
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19-07-2008, 17:43
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#11
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Join Date: May 2008
Location: Wales.
Services: Virginmedia
Posts: 163
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Re: payment handling charge
To BenMcr my information came direct from VM,I was paying via post office untill 2 weeks ago.They sent me notice of changes some weeks ago.The charge is rising from £5 to £6.
Ben did you miss your notification by post?
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19-07-2008, 17:45
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#12
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cf.addict
Join Date: Jul 2008
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Re: payment handling charge
Quote:
Originally Posted by Jelly Bean
To BenMcr my information came direct from VM,I was paying via post office untill 2 weeks ago.They sent me notice of changes some weeks ago.The charge is rising from £5 to £6.
Ben did you miss your notification by post?
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The £5 charge has not increased, though. Check VM website...still states add £5 respectively if you do not pay by DD...also the charge is still £5 on the bill.
Are you sure you're not just paying £1 too much every month? lol 
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Haggis =]
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19-07-2008, 17:47
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#13
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cf.mega poster
Join Date: Nov 2006
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Re: payment handling charge
Quote:
Originally Posted by Jelly Bean
Ben did you miss your notification by post?
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Considering who I work for, it is doubtful I have missed anything 
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19-07-2008, 17:53
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#14
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Join Date: May 2008
Location: Wales.
Services: Virginmedia
Posts: 163
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Re: payment handling charge
OMG Haggis they ripping me off?lol.I pay by DD now so lets hope I save some cash.
Ben now how do you know I may work for them also?I maybe that tech support you ring that cannot help you after a long paid call?lol.
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19-07-2008, 17:55
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#15
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cf.mega poster
Join Date: Nov 2006
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Re: payment handling charge
Quote:
Originally Posted by Jelly Bean
I maybe that tech support you ring that cannot help you after a long paid call?lol.
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Well, if you did work for Tech Support, you should know that is now free for anyone with a Virgin Phone, and has been since 1st June
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