Have you been charged for premium calls that you didnt make?

[steveh]

Just got my December bill and found I'd been billed £28 for a premium number I never called. No-one in the house could have made it either. Lots of reports of it being a scam number on http://whocallsme.com/Phone-Number.aspx/09083916319 too.

Virgin agreed to drop it, but I slightly resented it being implied that because the Phone Pay Plus website said it was an adult service I might therefore be more likely to be at fault. Don't customer services have an internal database that keeps track of numbers where there's been a problem?

Charging £2 a month to bar premium rate calls in these circumstances is pretty poor...

[Digital Fanatic]

Originally Posted by steveh

Just got my December bill and found I'd been billed £28 for a premium number I never called. No-one in the house could have made it either. Lots of reports of it being a scam number on http://whocallsme.com/Phone-Number.aspx/09083916319 too.

Virgin agreed to drop it, but I slightly resented it being implied that because the Phone Pay Plus website said it was an adult service I might therefore be more likely to be at fault. Don't customer services have an internal database that keeps track of numbers where there's been a problem?

Charging £2 a month to bar premium rate calls in these circumstances is pretty poor...

You can get permenant premium bar added to the line for free. Just call 150. HTH

---------- Post added at 17:36 ---------- Previous post was at 17:31 ----------

Originally Posted by Tarantella

If Virgin Media cannot stop tampering with the outside boxes then Premium rate call services should be banned by default whenever services are taken out by a new customer.


Accusing customers down a phone line is cowardly business practice.

I know Telewest used to put premium bar on lines as default on install until the customer requested the removing of the bar.