V+ Service Fee

[JethroUK]

Originally Posted by JethroUK

Don't be silly - business is business - any business needs a plan, some customers, a turnover, a profit, etc etc

and any business that deploys new customers only policies - by definition alienates the whoooooooooooooole of the customer base - hence why it is ridiculed

Originally Posted by IronMaiden

If anything, this post confirms you have no idea what you're talking about.

If you find anything here that is not an irrefutable fact! -then point it out and i'll explain it - otherwise you can't refute it

---------- Post added at 16:55 ---------- Previous post was at 16:40 ----------

Originally Posted by JethroUK

if Mac Donalds sold Big macs half price this week, the offer price would apply equally to everyone

Originally Posted by nfs6600

Really? hmmm, thats why most offers you see state "participating stores only" same with the vouchers you get through the door, ones on cola bottles, bags of crisps, I could go on but no doubt you will no doubt say it's completly different...

even you've noticed

MD's may differentiate with stores (which are franchised and some participate and others don't) but they don't differentiate with people

Originally Posted by nfs6600

Clearly you're not aware that Virgin Media has a customer loyalty team that actually call its loyal exsiting customers* and give them deals that you will never see advertised.

not being a VM employee i'm not aware of any discrete bodies they have floating around - but how you can say "clearly" when it endorses every word i've said - it is transparent that even VM acknowledge the alienation of their own customer base - they're just too stupid to notice the reasons/cure

it's new customers only policies

[BenMcr]

Originally Posted by JethroUK

MD's may differentiate with stores (which are franchised and some participate and others don't) but they don't differentiate with people

They do. If I buy a Big Mac this week and it costs £2.99 and next week/month/year a Big Mac is offered for £1.50, I couldn't go back and get my money back on the Big Mac that cost £2.99, therefore the £1.50 price is for new customers only

[the-cable-guy]

good way of putting it that is

[Ernie_C]

Ben, Why don't you just give up on JethroUK?

He is correct that existing customers are given no benefit for their loyalty but that is not a Virgin Media unique.

All of UK business does not value customer loyalty and gives better deals to new customers. That's just the way it is.

JethroUK has to just accept that. He doesn't have to accept that any more than I do - installed V+ in March 2006, had to pay £100 in June 2007 to reduce my monthly outgoings by £10 per month.

That's life. The cost of being an early adopter.

BTW I have not yet bought an HD TV. It might have cost me £2000 a couple of years ago but now cost me around £500. Should I complain or get upset?

[the-cable-guy]

[JethroUK]

Originally Posted by BenMcr

...If I buy a Big Mac this week and it costs £2.99 and next week/month/year a Big Mac is offered for £1.50, I couldn't go back and get my money back on the Big Mac that cost £2.99, therefore the £1.50 price is for new customers only

not at all - you could buy one next week for special offer of £1.50 - just like everyone else and unlike VM who are distinctly excluding some people

Originally Posted by Ernie_C

Ben, Why don't you just give up on JethroUK?

He is correct that existing customers are given no benefit for their loyalty but that is not a Virgin Media unique.

All of UK business does not value customer loyalty and gives better deals to new customers. That's just the way it is.

Of course you are quite right - i even said right at the very beginning that some companies are quite prepared to discard their customer base if they think they will benefit overall - and there are companies that are failing for no other reason than trying to hold onto a poor customer base - my objection is with those trying to disguise it as anything other (bulls***ting), because it don't wash


.

[BenMcr]

Originally Posted by JethroUK

not at all - you could buy one next week for special offer of £1.50 - just like everyone else and unlike VM who are distinctly excluding some people

You are asking that Virgin change the existing customer price which in the McDonalds case would be the one I had already bought. Any purchase of a new one means I am a new customer to McDonalds

[Wicked_and_Crazy]

McDonalds = Food provider (could be argued)
Virgin = Service provider

The two are different and cant be compared, the priciples are different. Virgin dont sell you anything physical, the box is not yours to keep

[the-cable-guy]

true

[JethroUK]

Originally Posted by BenMcr

You are asking that Virgin change the existing customer price ..

nope - i'm suggesting VM charge all customers the same price - if that means VM changing their policy, then they should - anything other is prejudicial - in this case against existing customers

new customers only policies - by definition alienates the whoooooooooooooole of the customer base - fact!

[the-cable-guy]

atm VM really know how to make ppl want to stay with em dont they lol

[Wicked_and_Crazy]

Originally Posted by JethroUK

nope - i'm suggesting VM charge all customers the same price

They are, theyre charging the one off fee to bring them in line with others who have paid that fee and then they will be on the same monthly charge as well.

[the-cable-guy]

about time too

[Wild Oscar]

Originally Posted by nfs6600

Clearly you're not aware that Virgin Media has a customer loyalty team that actually call its loyal exsiting customers* and give them deals that you will never see advertised

Err ... well I've been a loyal customer since Telewest days (at least 10 years?) and I have never received a phone call offering me any 'deals'!

I agree with Jethro on this .. New Customers Only is an awful way to run a business in my view ..

[WHISTLED]

Err ... well I've been a loyal customer since Telewest days (at least 10 years?) and I have never received a phone call offering me any 'deals'!

Err well they must be s figment of everyones imagination then - Who the hell did I meet in Edinburgh last month???!!!

new customers only policies - by definition alienates the whoooooooooooooole of the customer base - fact!

Although most of those existing customers have also received a new customer offer/s.