V+ Service Fee

[JethroUK]

Originally Posted by BenMcr

They are offering all non-V+ customers the same deal, whether they have any existing Virgin Media services or not

non-V+ customers = new customers of V+

stop pussy footing & playing semantics - strewth

Originally Posted by BenMcr

The majority of with Virgin TV customers do not have V+

hence why (as i have explained to you already) VM are quite prepared to alienate alllllllllllllllllllllllllllllllllllllllllllllllll lll existing customers (of V+, *sigh*) in pursuit of new customers (of V+) using new customers only (of V+) amateur tactics

if i asked the VM MD himself, his reasoning would be that VM doesn't have enough customers (of V+) to give two tosses about them and is quite prepared to blow them right off if it attracts more than enough new customers (of V+) - this is the real, honest answer

this is really hard work for such simple stuff

Originally Posted by BenMcr

Virgin are offering an opportunity.....

bull **it!!! - save it for the nodding dogs in the monthly meeting

new customers only policies - by definition alienates the whoooooooooooooole of their customer base (in this case, customers of V+ for the perdants struggling to apply it - doh!)

[BenMcr]

You didn't answer my question. If Virgin turned around tomorrow and offered all existing V+ customers the £10/£15 changed to the £0/£5 charging in exchange for them all signing a new 12 month contract, is that fair?

BTW Im not playing sematics.

Hows this.

Existing V+ Customers who signed up before June 2007 pay more than those that signed up after. No one is denying this.


Also

Existing Sky customers paid more than new customers

Existing Customers of Mobile Phone companies pay more than new customers.

Existing Customer of Utility Companies pay more than new customers

Existing customers of Currys paid more for their TV than new customers

Existing PC owners paid more than new PC customers


It happens 100% of the time with all companies. What matters is how that company deals with the situation

I don't see any of the other companies offering to change the price for existing customers as Virgin are offering. You get stuck with what you took out.

If you pay £30 to a mobile phone company for say 500 texts and 500 mins, and then for the same 500 texts and 500 mins they then charge £20, can you pay a conversion fee and swap to that price without being locked into a new term

Same goes for utility companies who reduce their unit price for new customers.

Same goes for insurance companies who reduce the premiums for the same cover for new customers.

[JethroUK]

Originally Posted by BenMcr

You didn't answer my question.

there's no question - only facts:

new customers only policies - by definition alienates the whoooooooooooooole of the customer base (all of their customers are not new)

fact! - ask anyone who is in business

with me so far?

Originally Posted by BenMcr

Existing Sky customers ......yadda yadda.... PC owners pay more than new PC customers

whatever! - 400 people get run over by a bus each year - and if any of them complain about it maybe someone should go and explain these statistics to them - and maybe the explaination will stop them complaining about being run over (apease them) - do you see that explainations are not nesessarily answers???????

[IronMaiden]

Originally Posted by JethroUK

Not sure why you're struggling to grasp the business flaw in new customers only policies - which by definition alienates the whoooooooooooooole of their existing customer base - and i'm even less sure why you're struggling to apply this very simple model to new customers of V+ box

but don't run away with the assumption i am even remotely interested in your lack of understanding - because i'm not

suppose that's why you're not running a successful business

I understand and grasp everything just fine thank you very much, it seems you are the one who won't listen to reason. Your last post is typically nonsensical.

I guess that's why you're posting all your smart business moves on a small cable forum rather than running Virgin Media eh?

When you buy into something, especially within the telecoms industry, you must be fully aware that pricing structures or prices themselves may change. If you don't you're either incredibly naive or just incredibly stupid.

[BenMcr]

Originally Posted by JethroUK

there's no question - only facts:

new customers only policies - by definition alienates the whoooooooooooooole of the customer base (all of their customers are not new)

Still didn't answer my question. If Virgin were to offer an existing V+ customer a swap to the new pricing in exchange for a new 12 month contract, therefore treating all customers the same, would that be better?

[Wicked_and_Crazy]

Originally Posted by JethroUK

non-V+ customers = new customers of V+

stop pussy footing & playing semantics - strewth

Come on, your the one that keeps changing your definitions. I give up contributing

[JethroUK]

Originally Posted by Wicked_and_Crazy

Come on, your the one that keeps changing your definitions.

whilst others have presented their opinions (which change daily) - i stuck rigidly to the facts & they never change

new customers only policies - by definition alienates the whoooooooooooooole of the customer base - fact!

ergo poor business strategy that is mocked openely by the professionals - fact!

it's surely not news that VM is run by a bunch of numbties (devoid of any business skills), such that a group of teenagers could not do worse

---------- Post added at 16:47 ---------- Previous post was at 16:45 ----------

Originally Posted by IronMaiden

I guess that's why you're posting all your smart business moves on a small cable forum rather than running Virgin Media eh?

No question i could run VM better - but that's no accolade - there's not many people that could do a worse job

.

[beeman]

If you pay £30 to a mobile phone company for say 500 texts and 500 mins, and then for the same 500 texts and 500 mins they then charge £20, can you pay a conversion fee and swap to that price without being locked into a new term

Actually YES you can (without the fee) MOST mobile phone contracts let you swap tarrifs while still under contaract once a month

[BenMcr]

Hmm. Been a while since I had a contract mobile. I certainly couldn't do that when I did

[JethroUK]

Originally Posted by BenMcr

Still didn't answer my question. If Virgin were to offer an existing V+ customer a swap to the new pricing in exchange for a new 12 month contract, therefore treating all customers the same, would that be better?

You mean like they did with all their new pricing policies - of course - by virtue of the fact that we all prefer to be treated equally - anything other is prejuditial & will never go down well - if Mac Donalds sold Big macs half price this week, the offer price would apply equally to everyone

[IronMaiden]

Originally Posted by JethroUK

You mean like they did with all their new pricing policies - of course - by virtue of the fact that we all prefer to be treated equally - anything other is prejuditial & will never go down well - if Mac Donalds sold Big macs half price this week, the offer price would apply equally to everyone

Fast Food Industry and the Telecoms Industry cannot be compared though, with your business savvy you should know that.

[JethroUK]

Originally Posted by IronMaiden

Fast Food Industry and the Telecoms Industry cannot be compared though, with your business savvy you should know that.

Don't be silly - business is business - any business needs a plan, some customers, a turnover, a profit, etc etc

and any business that deploys new customers only policies - by definition alienates the whoooooooooooooole of the customer base - hence why it is ridiculed

[nfs6600]

Originally Posted by JethroUK

if McDonalds sold Big macs half price this week, the offer price would apply equally to everyone

Really? hmmm, thats why most offers you see state "participating stores only" same with the vouchers you get through the door, ones on cola bottles, bags of crisps, I could go on but no doubt you will no doubt say it's completly different, despite using this as an example for your somewhat flawed debate.... besides, Burger King is much better

Clearly you're not aware that Virgin Media has a customer loyalty team that actually call its loyal exsiting customers* and give them deals that you will never see advertised.

*sorry about the bold, but as you use it all the time, I figured I would too

---------- Post added at 00:56 ---------- Previous post was at 00:54 ----------

Originally Posted by BenMcr

You didn't answer my question. If Virgin turned around tomorrow and offered all existing V+ customers the £10/£15 changed to the £0/£5 charging in exchange for them all signing a new 12 month contract, is that fair?

BTW Im not playing sematics.

Hows this.

Existing V+ Customers who signed up before June 2007 pay more than those that signed up after. No one is denying this.


Also

Existing Sky customers paid more than new customers

Existing Customers of Mobile Phone companies pay more than new customers.

Existing Customer of Utility Companies pay more than new customers

Existing customers of Currys paid more for their TV than new customers

Existing PC owners paid more than new PC customers


It happens 100% of the time with all companies. What matters is how that company deals with the situation

I don't see any of the other companies offering to change the price for existing customers as Virgin are offering. You get stuck with what you took out.

If you pay £30 to a mobile phone company for say 500 texts and 500 mins, and then for the same 500 texts and 500 mins they then charge £20, can you pay a conversion fee and swap to that price without being locked into a new term

Same goes for utility companies who reduce their unit price for new customers.

Same goes for insurance companies who reduce the premiums for the same cover for new customers.

[IronMaiden]

Originally Posted by JethroUK

Don't be silly - business is business - any business needs a plan, some customers, a turnover, a profit, etc etc

and any business that deploys new customers only policies - by definition alienates the whoooooooooooooole of the customer base - hence why it is ridiculed

If anything, this post confirms you have no idea what you're talking about.

[the-cable-guy]

roflmao