An absolute outrage...

[jdah]

Today I have been charged 4 weeks early due to a "virgin media accounts system problem"

Cash has been extracted from my account in this order:

20th March - as expected
20th April - as expected
22nd April - whoa hold the fort Tonto why the hurry ?

My bill from Virgin arrived in the post yesterday 28th April - it was dated 22nd April and the usual line " this will come out of your account on 19th May" - no isues here as all appears normal.

My statement of account from my finace people arrives today and oh look Virgin have withdrawn the full amount on 22nd April instead of the 19th may - only two days after the lasy cash extraction of my account

The only polite words I can use are Fraud, cheat, liars, thieves, blaggers, etc etc.

If this is a wholesale plan of Virgin to resolve a cash flow crisis by extracting accounts four weeks early and disregard any pre determined credit agreement then shame on you virgin media

I phoned to complain about the error and get the money back until the due date - " very sorry mr x no can do, its a system problem that caused us to make the early charges "
Well I say boo hoo - thats a Virgin problem not mine - give me my cash back and let's keep a wonderful relationshiip in tact. If I treated my customers like this I woudl be out of business as quick as you could say "fibre optic"

The whole situation is an absolute outrage - Virgin need a goo shoeing for this and need to tell the world ( not just the virgin forum )

Yours
Very disapointed - Jdah


---------- Post added at 00:10 ---------- Previous post was yesterday at 23:59 ----------

and another thing...

visit the virgin media website and I cannot access the customer zone to make a complaint - " sorry but we are taking your service awy until the 5th may" another useless part of VM service cycle of disaster.

i upgarded to 4mb in the vain hope things would get better - ho wrong how wrong

---------- Post added at 00:15 ---------- Previous post was at 00:10 ----------

and more...

an original NTL account from many years ago - still hanging on.

i thought NTL were pretty useless but nothing quite as bad as VM - what a shower

[Acathla]

Contact your bank under the Direct Debit guarantee and tell them the payment taken was unauthorised. Then write a very unhappy letter to VM saying...well..your unhappy!

[BenMcr]

What services do you have and how much was the payment on the 22nd for?

Were the D/D references the same?

[chickendippers]

The billing system is offline until the 5th of May, while they migrate to a better one so that it won't do stupid things like this in the future.

[hokkers999]

Originally Posted by jdah

Today I have been charged 4 weeks early due to a "virgin media accounts system problem"

And this precisely the reason why I refuse to allow them to DD

[moaningmags]

Under the rules of the Direct Debit Scheme, should any money be taken in error, then the customer's bank or building society must, on request, make an immediate refund to the customer's account. This is the Direct Debit Guarantee. This covers situations where the originator has not given the required advance notice regarding a change of amount or date. It also protects customers should an incorrect amount be debited or if a debit occurs earlier than the specified, agreed date, or in error.

Contact the bank, tell them it's too early, even show them the bill, you'll have the money returned to your account within 5 minutes.

This happened twice to me with tv licensing.

[BenMcr]

Unless it was a correct D/D

It sounds like he is in Area Reference 20,21 or 22, where the broadband was billed seperately to the TV + Phone.

It why I asked if the D/D references were the same