More prices rises (not those CF have reported)

brundles · 25-04-2008, 18:07

Just had a letter from VM telling me the price for our services is going up by £2 a month. Not a great amount, but as we don't have any of the services in the CF article I was somewhat surprised.

Seems that BB L is going up to £26 and TV L is going up to £12.50.

Edit: And for those on the Hayes UBR, there was potentially a slip of the tongue from the CS rep - he referred to the 10 meg upgrades but when I mentioned Hayes is still marked as TBC he said we might have to wait for "a long.. little while".

Can't complain though - he was very helpful on the e-billing discount we've never yet received and backdated it appropriately so thank you to him for that.

BenMcr · 25-04-2008, 18:43

Quote:

Originally Posted by brundles

Seems that BB L is going up to £26 and TV L is going up to £12.50.

No and No

You may however have an old ex-ntl bundle (pre Feb 2007) and all those are going up £2

cimt · 25-04-2008, 18:46

Quote:

Originally Posted by brundles

Edit: And for those on the Hayes UBR, there was potentially a slip of the tongue from the CS rep - he referred to the 10 meg upgrades but when I mentioned Hayes is still marked as TBC he said we might have to wait for "a long.. little while".

I think it's safe to say that you ignore CS when it comes to upgrades.

brundles · 25-04-2008, 18:59

Quote:

Originally Posted by BenMcr

No and No

You may however have an old ex-ntl bundle (pre Feb 2007) and all those are going up £2

We're in an ex-TW area and are on the 2 for £20 bundle they ran for a short period after the VM rebranding completed (TW never only ever ran the penalising Solus option if you didn't take the phone if I remember rightly).

Does the same apply to them?

BenMcr · 25-04-2008, 19:27

Hmm it seems it does as they are counting it as an 'legacy' bundle

The current version of the offer, 2 for £25, is only going up by £1

brundles · 25-04-2008, 20:12

Quote:

Originally Posted by BenMcr

Hmm it seems it does as they are counting it as an 'legacy' bundle

The current version of the offer, 2 for £25, is only going up by £1

That sounds more accurate than the CS guy said. That said, how will it show on the bill? I'm assuming it'll show up as a £7.50 bundle discount instead of £9.50. Instead of the £26 and £12.50 the CS guy said.

BenMcr · 25-04-2008, 23:10

That would be right. Apart from XL tv which IS increasing by £1.50 (so would show as £22 instead of £20.50 when you have a phone/broadband or £26.50 instead of £25 when it is on it's own), the bundles are being increased by decreasing the discount.

Ernie_C · 26-04-2008, 10:00

Ben, This seems to be more complicated than at first it seemed.

I am on the 'old' BB and TV bundle, 2 for £20, which, of course is no longer available as it has become the 2 for £25.

I have this upgraded to TV XL and BB L, making a total of £20 + £9 + £7 = £36.

Let's ignore ebilling as I have another issue about this currently being investigate by Virgin Media.

I have, up until now, thought that my increase would be £1 for the bundle and £1.50 for TV XL as it is 'outwith' the bundle, making a £2.50 increase.

I have today received my 'increase letter'. It says my increase is to be £2.

Being less than what I thought, I'm happy but I wonder how accurate these letters are and how binding on Virgin Media they are?

If my bill is different than £36 + £2 = £38 then presumeably Virgin Media's own letter to me is a written contract to provide my current services at the advised price.

I'd appreciate your thoughts.

BenMcr · 26-04-2008, 11:21

I am trying to get the 2 for £20 specifically clarified because there are about 3/4 different versions of it.

TBH until I get a proper answer (which I shall post here as soon as I do), I couldn't say how accurate the letters are

kiltedscot · 27-04-2008, 17:34

I added tv just over a year ago, 2 for £20 tv l and 2meg BB, got a letter saying it goes up to £22.

Mum got 3 for £30 her goes up £1.

BTW ex tw .

KS

BenMcr · 29-04-2008, 13:00

Got it confirmed today.

The 2 for £20 is going up by £2 as it is not a current bundle. So if you are also paying for XL tv your total price rise is going to be £3.50 (or £2.50 if you sign up to e-billing)

Ernie_C · 29-04-2008, 13:07

Quote:

Originally Posted by BenMcr

Got it confirmed today.

The 2 for £20 is going up by £2 as it is not a current bundle. So if you are also paying for XL tv your total price rise is going to be £3.50 (or £2.50 if you sign up to e-billing)

So my letter is incorrect if it states my increase is £2 and not £3.50 as I have TV XL as well as an old 2 for £20. Is the letter binding?

The website does not mention this £2 increase for certain 'old' packages so it is also wrong.

Very confusing!

King Of Fools · 29-04-2008, 13:10

So people on the old 2 for £20 TV+BB bundle will be going up to £22.
People on the new 2 for £25 TV+BB bundle will be going up to £26.

So the old customers are still £4 per month better off, yes?

BenMcr · 29-04-2008, 13:48

Quote:

Originally Posted by Ernie_C

So my letter is incorrect if it states my increase is £2 and not £3.50 as I have TV XL as well as an old 2 for £20. Is the letter binding?

The website does not mention this £2 increase for certain 'old' packages so it is also wrong.

Very confusing!

But the website also doesn't mention the price changes to the Customer Relations bundles or the Customer Care bundles, but all customers will get a letter.

As for binding, I don't know. As the 12 month contract will have expired, and it is now just a rolling 30 day one, I don't think it would be.

Quote:

So the old customers are still £4 per month better off, yes?

Yup