Change of Billing Name

iainr · 19-03-2008, 16:57

Hi,

I live in a shared house, there was one person here when I moved in and he had recently signed up to Virgin Media with a 12 month contract.

He has left the house, it was a bit of a rushed leave. I rang up virgin media to change the billing name over to me - the guy in the call centre was helpful enough but i'm confused about a few things:

1. I asked if the contract would still expire in 3 months - he told me it would start a whole NEW contract which I get a tad angry about, he put me on hold then came back and said the contract would not restart and it would still expire in 3 months. Can anyone confirm this is the case because I will NOT be happy (im leaving in 5 months!)

2. It costs £25 to do this... TWENTY FIVE POUNDS! To change the name on the account?

3. They are sending a form to me which we both have to sign and return, the problem is he has already left! What am I supposed to do about that...?

Do anyone know how long this whole thing takes to go through?

Thanks for your help,
iainr.

BenMcr · 19-03-2008, 17:16

Its £20 and you can fill in the form without the account holder being there

It IS a new 12 months contract

iainr · 19-03-2008, 17:20

Quote:

Originally Posted by BenMcr

Its £20 and you can fill in the form without the account holder being there

It IS a new 12 months contract

Thanks for your quick reply,

If it starts a new 12 month contract then what the heck am I supposed to do.

Im seriously p*ssed off, why the hell did the guy lie to me? to stop me moaning at him?

Does the 12 month contract only start when I actualy complete the form. There is no way I can deal with a new 12 month contract... I've seriously got no idea what to do =( The whole idea of the name change was to avoid starting a new 12 month contract...

BenMcr · 19-03-2008, 17:30

Yup, no action will be taken till you return the forms so the old contract will apply

Only option is to get the existing account holder to add you as a named 3rd party. this gives you the right to change or cancel services without starting a new contract

Virgin would, however, go after the current account holder if there was any unpaid amount/unreturned equipment etc

iainr · 19-03-2008, 17:57

Quote:

Originally Posted by BenMcr

Virgin would, however, go after the current account holder if there was any unpaid amount/unreturned equipment etc

I don't think he will agree to that... looks like im stuck with a new 12 month contract. Don't know what I will do in 5 months when I leave the house.

BenMcr · 19-03-2008, 18:18

You will have to have been in the house over 6 months for the transfer to be approved

iainr · 19-03-2008, 18:22

I've lived in the house for 7 months, my other housemate has been here 9 months.

But I only have 5 months left in the house (though i've been reading the contract and it says something about if you are a tenant you have to have at least 12 months contract remaining on your leese which I dont!) Grrrrr.