VM - Removing All Discounts by end of January?

MrB · 25-01-2008, 15:49

Dear All

Over on MSE, a poster has said that at the end of this month VM are removing all retention deals from accounts to try to standardise pricing and he/she is organising a petition - does anyone know if this is true please or just scaremongering?

Post is at http://forums.moneysavingexpert.com/...postcount=1768

Many thanks

MrB

BenMcr · 25-01-2008, 15:56

Scaremongering. What they are doing though is removing the option of putting on half price broadband for 3 months and telling the customer to phone back every 3 months etc

Customer Relations will still be price matching etc but all bundles they have don't discount single services. They are however for life and recontracting for 12 months

To get any deal out of Virgin in future you will usually have to take at least 2 services

If you read the thread that that person started here :http://www.digitalspy.co.uk/forums/s...d.php?t=734485, you will a clearer idea why he is not happy

Oh and it was me that mentioned the removal of his specific discount. I never said ALL discounts

bonzoe · 25-01-2008, 19:11

About time too.

They DO seem to be offering new contract bundles, no mention of them being discounted.

In October I was told new deals would be coming out "next month". Waited but no info, so in Dec I rang and asked what the new deals are.........result, put on new contract (confirmed by letter), TV XL, BB L, phone TEW for £35pm.........imo beats Sky hands down.

Trent · 25-01-2008, 19:15

similar experience except my package is

XL tv, XL BB, XL Phone, Second STB - £57 a month

MrB · 28-01-2008, 14:30

Without discounts, their prices will not be competitive? For example, XL TV, XL BB, XL Phone = £76.45 per month according to their website (I know discounts should be possible for packs but don't seem to be able to do differnt combinations on their website, for example, changing their Bundles as changing one item removes the combined discount).

BT Phone Line = £11
Sky 6 pack = £21
Sky Talk Unlimited = £5
Sky BB up to 16MB (I know, slower and ADSL so not entirely comparable!) = £10
= £47

MrB

lostandconfused · 28-01-2008, 17:36

They're not removing all discounts...

They are removing the short term discounts such as half price broadand. Bundled discounts are staying.

on in an hour! · 28-01-2008, 19:20

Quote:

Originally Posted by Trent

similar experience except my package is

XL tv, XL BB, XL Phone, Second STB - £57 a month

trent,for £65 you could go up to the XL+ package which would get you a V+ box (thats if you want 1

)

---------- Post added at 19:20 ---------- Previous post was at 19:19 ----------

Quote:

Originally Posted by MrB

Without discounts, their prices will not be competitive? For example, XL TV, XL BB, XL Phone = £76.45 per month according to their website (I know discounts should be possible for packs but don't seem to be able to do differnt combinations on their website, for example, changing their Bundles as changing one item removes the combined discount).

BT Phone Line = £11
Sky 6 pack = £21
Sky Talk Unlimited = £5
Sky BB up to 16MB (I know, slower and ADSL so not entirely comparable!) = £10
= £47

MrB

see above mrB

usher · 31-01-2008, 16:15

I am in the middle of trying to take over my daughters account as she's left home & I want to add a phone & I've just been told that from Feb 4th you will get 20meg b/band & phone & free TV for £20 so to wait till then before I add the phone.
Seems too good to be true & as I spent all morning on the phone to VM & getting different versions & getting cut off & then reconnected this morning.
Each VM CS tell you that the previous person you spoke to got it wrong & they will sort it properly for you ,lol

BenMcr · 31-01-2008, 16:37

I am aware what they are on about, but it is not official till the 4th so not going to say anything till then.

But it is not what you have said

on in an hour! · 31-01-2008, 17:36

Quote:

Originally Posted by BenMcr

I am aware what they are on about, but it is not official till the 4th so not going to say anything till then.

But it is not what you have said

ooooohhh your a tease you are benMcr

BenMcr · 31-01-2008, 19:03

Depending what sort of stupid rumours start about the offer, I may decided to change my silence though lol

usher · 31-01-2008, 20:13

Quote:

Originally Posted by usher

I am in the middle of trying to take over my daughters account as she's left home & I want to add a phone & I've just been told that from Feb 4th you will get 20meg b/band & phone & free TV for £20 so to wait till then before I add the phone.
Seems too good to be true & as I spent all morning on the phone to VM & getting different versions & getting cut off & then reconnected this morning.
Each VM CS tell you that the previous person you spoke to got it wrong & they will sort it properly for you ,lol

Well, guess what, I can't now take over my daughters account as she has set up another at her new address & you can't hold two accounts even at different addresses apparently so I have been informed that I will be cut off by the morning

& then have to start a new account which probably won't be activated for days

I would have thought that as I already have TV & b/band connected they could just switch it back on straight away & then add the phone when an engineer is available but oh no -thats too easy

Jules · 31-01-2008, 20:25

Quote:

Originally Posted by BenMcr

Depending what sort of stupid rumours start about the offer, I may decided to change my silence though lol

I have heard that for an extra fiver a month they will send you round every week to clean the windows and wash the car

lostandconfused · 31-01-2008, 20:36

Ive heard Virgin Media have teamed up with dairylee, and will be offereing a lifetime's supply for the first ten million customers that upgrade to the 50mb BB

usher · 31-01-2008, 20:42

Jokes coming in thick & fast whilst I think of suicide at the thought of no TV & internet for days on end,