Fraudently Took Money From Debit Card

colin64 · 26-03-2005, 12:27

Hello, What gives NTL the right to take money from my Partners Debit Card without her consent....if me or you did this we would be Arrested and face CRIMINAL charges and would probaly end up in prison.

My partner as taken Legal action against NTL and i would personally like to hear from anyone else who this as happend to, or anyone that as been RIPPED OFF by NTL and ended up in Financial HELL. I know that there will be People in the same Boat as ourselves that are on benefits of some sort.

I Myself have Heart Disease at the tender age of 40 and me and my partner have 4 Children the youngest being 2 in June, and all you good Citizens out there that are in the same boat as us will know where i am coming from.

I think it is time that people like NTL should not get away with ripping people off we have seen all the programs like House of horrors where people are named and shamed and that is my Intention with NTL....and i would love to hear from People that have been or are still NTL Customers on how they have been ripped off ....as my Intention is to get Concrete Evidence so i can get the Communications Agency to look into the Practices of NTL... after all from what my information from NTL themselves they are supposed to be American.

All you People out there lets fight back by standing up and fighting these rip-off merchants by standing together.

scrotnig · 26-03-2005, 12:34

Perhaps you'd be so good as to provide details of what you claim has happened rather than simply stating you've been ripped off. If I had a pound for every person I have dealt with who thought they had been ripped up when in reality they'd misunderstood their bill, I'd be rich.

Secondly there's no such thing as a 'communications agency'. There is the regulator, OFCOM, who you can contact, but who will only take up your case if you can demonstrate you have exhausted all channels of resolution with ntl. Otherwise they'll refer you back to them.

So, if you can post a bit more info, someone on here may be able to shed some light on what has happened and suggest the best course of action to get it sorted.

poolking · 26-03-2005, 12:44

This what I really don't like, new members coming in shooting from the hip and only giving their side of the story.

Sorry if I sound rude and cold colin, you should never post when you are angry and I don't think NTL are particularly bothered about the state of your health or your personal life.

Are you sure that your partner hadn't set up an instruction that NTL could debit the money first without having to ask permission each month?

blackthorn · 26-03-2005, 12:48

Quote:

Originally Posted by colin64

I Myself have Heart Disease at the tender age of 40 and me and my partner have 4 Children the youngest being 2 in June, and all you good Citizens out there that are in the same boat as us will know where i am coming from.

Sincere sympathies for for your illness but I dont see what that has to do with being "ripped off" as you put it.

colin64 · 26-03-2005, 13:19

Hi,

What they have done is stored my Partners Debit card details on their System, as i used to give her the money to pay into her bank account to pay the NTL Bill
then i would phone NTL and pay for the service and then she would have to confirm that she was the Account holder and the card holder of the bank account.

But Ntl decided to take Ã‚Â£120 from her bank account with no permission whatsoever from my partner....but she incurred alot of bank charges due to NTL unlawfully taking money from the account, and yes we do have a letter in black and white from NTL stating this also.

That is why our Solicitor as taken the case onboard... and to put you right there is a such thing as a Communications Agency where do you think the wireless and Telegraphy act of 1974 comes from....sorry if i sound Ignorant but i don't mean to be i am just a normal straight and blunt talking person....and by the way the communications agency does exist, i do not know you but should you happen to know any Licenced radio amatuers they will back up my clain that the communications agency exsists.
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Not Angry not shooting from the hip...but my argument is why when i was with NTL and paid my bill every month that they should take money from my partners bank account unlawfully.

And to back up my claim we even got it in black and white from NTL stating the facts of which i have posted on this Forum.

Plus even being a new member or an old member i have the right to say what i feel i do belive that's what this website is about is it not.
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Don't be sympathetic because this is a disease it's self, but if you read the thread properly and the replies i have written you will see that i am justified in the statement that i am making. Plus the fact i did state in my thread to start this forum, that i am interested in people in the same boat as me....and the replies i have had up to yet must be from Exsisting NTL Customers.

To put it straight how would you feel if i took money from all the Bank Accounts form the people in this Thread including yours.

gooner4life · 26-03-2005, 13:25

Sorry but I have no idea what you are going on about, OFCOM are NTL' BSKYB, British Telecoms, Telewest Etc's regulatory body, but if you have not exhausted all lines of resolution with NTL they wont touch you're claim.

And when you do speak to NTL try to be a bit more reasoned and clear about what the actual problem is.

poolking · 26-03-2005, 13:49

I'm surprised that a solicitor has taken on your case, as you haven't stated whether you've exhausted all channels with NTL.

Also the 1974 Wireless and Telegraphy act has nothing to do with whether NTL should have taken money out of your partner's account or not, all that act is for is to make sure that you are licenced to use equipment that uses RF frequencies to obtain broadcasts and that the equipment you are using doesn't intefere with critical communications airwaves.

As already stated by gooner, the regulatory body that NTL and all other media companies have to answer to is OFCOM. That is the only "agency" in existence, they replaced OFTEL last year and have more broad ranging powers.

As gooner said, if you cannot demonstrate to OFCOM that you have exhausted all channels in this matter with NTL they'll just tell you to go back to NTL and try again.

goldoni · 26-03-2005, 13:52

Hi Colin and

Regarding NTL ripping you off as you put it, I would doubt this very much.

While I would agree the Communications Agency does exist this would not be the body to get help with your problem, OFCOM are the ones as stated before.

I have seen a thread were a person had a debt with NTL and agreed to pay of this amount @ x amount each month plus their monthly payments for the services they had, this was going to be done by DD which they were advised would save a few pounds.

This person was on a tight budget like yourself being on benefit I think (canÃ¢â‚¬â„¢t find the post) and when they got their bank statement NTL had taken 100% of the debt plus the monthly charge leaving the person with only a few pounds for the month to live on.

While I would be hopping mad if I were this person, I donÃ¢â‚¬â„¢t know where they would stand in getting a refund for the money taken even if it was a communication problem.

You need to calm down and talk to CS billing on Tuesday, but a little bit of advise donÃ¢â‚¬â„¢t attack the person who answers the phone as they may just dig their heels in and not help you.

If the above is nothing like your situation and NTL have just taken for services you donÃ¢â‚¬â„¢t have again phone CS billing.

Scroting gave you some good advise in post 2

Hope you get your problem sorted.

colin64 · 26-03-2005, 13:59

Sorry gooner but i dont think you you have read my replies to the good people that have replied to my thread. But to put it in laymans terms NTL took money unlawfully from my partners bank account with no written instruction from herself...and we have a letter from NTL saying what they had done is wrong.

Yes you are right on the Regulatory body...but who do you go too to sell Tabacco and wine & spirits...a solicitor to apply to the magistrates for licence.

And the same goes for communications, all communications have to go through the Radio Communications agencey to get a Licence to broadcast....Wheter it is CB Radio-Ham Telephony {Speech- Telephones) Ship to Shore Radio....Satellite Communications.

Even BT have an Communications Licence so does NTL....where does NTL buy it's Air time from BT....where does The Post Office buy it's air time from BT.

The Drama Queen told me there was know such thing as the Communications Agency...and you yourself know very little about communications....so i hope i have taught you a little lesson on the reply you put to my thread....replied to one person on here not shooting from the hip meaning (not shooting my mouth off) and i would just like to say i am a communications expert and i do know the difference between a governing body Oftell...Ofcom.....and The Radio Communications Agency.

scrotnig · 26-03-2005, 14:05

If you have a letter from ntl admitting liability, then this surely means the matter is being resolved.

Having money taken out of your account in error isn't necessarily a criminal matter. It's only criminal if there is deliberate intent. If it's a billing error, then it comes under different laws. The police certainly wouldn't get involved.

If ntl HAVE admitted liability, then the regulator would only get involved if the company still failed to rectify the matter.

As a precaution against anything in the future, get your bank to issue a new debit card to replace your old one, and only pay by DD in future...DD carries a 'gaurantee of indemnity', banks have to refund the payment within 48 hours if you raise an indemnity claim. It's much safer than continuous card authority.

colin64 · 26-03-2005, 14:07

Thank you for proving me right on the point of the communications agency does exsist. Glad to see someone is on the same WAVELENGTH....but sorry to say we had know Debt with NTL....they just took the money anyway.

Does this make sense or do i have to scan the letter concerned and post this on my thread also....then maybe just maybe people will read what i have posted very carefully.

Many thanks for stating that there is a communications agency and you yourself must have some expertise in this field or maybe some knowledge.

Thank-you
Colin.

blackthorn · 26-03-2005, 14:08

Colin I think you`ve got off on the wrong foot on this forum. Everybody here is very helpful, I`ve lost count of the number of times people have helped me out. Some people are more blunt than others but they all mean well. Name calling wont get you any where here IE "Drama Queen"

cookie_365 · 26-03-2005, 14:09

The 'Communications Agency' is to all intents and purposes the government's press office. What this has to do with NTL is anyone's guess

So who's been across the bridge today then ?

scrotnig · 26-03-2005, 14:10

Quote:

Originally Posted by blackthorn

Colin I think you`ve got off on the wrong foot on this forum. Everybody here is very helpful, I`ve lost count of the number of times people have helped me out. Some people are more blunt than others but they all mean well. Name calling wont get you any where here IE "Drama Queen"

I think he's referring to me. I don't take any offence at his remark, since 'Drama Queen' is my custom user title.

cookie_365 · 26-03-2005, 14:10

Quote:

Originally Posted by blackthorn

Colin I think you`ve got off on the wrong foot on this forum. Everybody here is very helpful, I`ve lost count of the number of times people have helped me out. Some people are more blunt than others but they all mean well. Name calling wont get you any where here IE "Drama Queen"

To be fair blackthorn, 'Drama Queen' is in Scrotnig's avatar